Help Desk Associate – Urban Health Plan

Help Desk Associate – Urban Health Plan
Urban Health Plan
Work Location
Bronx, NY
Application Deadline
Job Description

Position Summary: As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to join the department who has a commitment to customer services for our users. This position is stationed onsite in the Bronx, NY.

Minimum Qualifications:

  • High School Diploma or GED is required
  • 1-2 years of experience working in an IT/Help Desk Environment in Microsoft OS environment.
  • Bilingual Spanish/English, a plus
  • Proven track record of success in providing an excellent customer service experience. Excellent interpersonal skills, a must.
  • Preferred Knowledge: Mitel, ECW, Sophos
  • Preferred Certifications: A+, Net+, Sec+

Key Duties:

  • Handles phone and email inquires, troubleshooting and managing hardware, software and new requests
  • Follows up on outstanding request and ensures timely resolution
  • Assist users in password changes
  • Documents and updates all request in the ticketing system.
  • Removes, replaces and installs hardware equipment.
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