Resident Services Specialist

Phipps Neighborhoods

Primary Function: Provide one on one support to the residents of Far Rockaway who require guidance and support for matters related to: Housing, Education, Employment, Benefits, Financial, and connecting residents to community resources.

Duties and Responsibilities

Please note that Phipps Houses and its related entities along with Phipps Neighborhoods, Inc. has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, all employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

  • Attend Case Conference Meetings with supervisor to review case
  • Meet with client’s one on one to: pre-screen, assess, conduct intake, service plan, then goals in order to accomplish outcomes required
  • Support clients who made need assistance with rent arrears, by applying for one shot deals or other federal emergency
  • Assist residents with preparation of recertification packages & supporting
  • Attend Community Resources Division Meetings, All Staff
  • Complete Universal Intake, and enter all existing and new clients into Salesforce data base system.
  • Participate in monthly: Community Planning Board and Local Precinct Council
  • Meet monthly with Property Management in order to ensure both organizations are working as a team to resolve resident
  • Share updates related to Agency Resource Manual on a monthly
  • Conduct surveys of the needs of the
  • Organizes activities and works directly with residents in group or individual
  • Recruits residents for programs; provides individual or group service to
  • Provides leadership support for residents; guides participants in development, recreation, education, workforce, and other
  • Provides direct services’ to children and families through counseling and referrals. Develop service
  • Maintains liaison with cooperating local service providers, neighborhood schools, and other community based
  • Performs other duties deemed necessary by Director or Deputy Executive Director of Community & Economic


  • Minimum Associates in human service, sociology, psychology, or related field or two years or more experience
  • Client engagement with regards to Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.
  • A Bachelor’s degree preferred
  • Bilingual in Spanish.




Conflict Resolution Intermediate

Problem Solving Intermediate

Verbal Communication Intermediate

Written Communication Intermediate



Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well



High School Diploma or better in General Studies.


Associates or better in Sociology.

Bachelors or better in Sociology.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)