Resident Services Specialist

• Posted: July 30, 2024

Job Details

Description

Primary Function:

Provide one on one support to the residents of Phipps Houses who require guidance and support for matters related to: Housing, Education, Employment, Benefits, Financial, and connecting residents to community resources.

Salary Range:  $50,000 to $55,000 – salary is commensurate with education, training, experience, program size and location

Duties and Responsibilities

• Attend Bi-weekly Case Conference Meetings with supervisor to review case files.
• Attend Community Resources Division Meetings, All Staff Meetings, and Case Management, and Committee Meeting.
• Assist residents of Phipps Houses with issues related to: health, entitlements. Arrears, employment. Education, training, and other relevant matters.
• Enter data in Salesforce data base system.
• Complete Universal Intake and enter all existing and new clients into Salesforce database system.
• Facilitate workshops for residents on health & wellness, financial support, and mental health.
• Participate in the Neighborhood Advisory Board or Committee Meetings, Community Board and Local Precinct Meetings.
• Meet quarterly with Property Management in order to ensure both organizations are working as a team to resolve resident’s concerns.
• Share updates related to Agency Resource Manual on a monthly basis.
• Conduct surveys of the needs of the families.
• Organizes activities and works directly with residents in group or individual settings.
• Recruits residents for programs; provides individual or group service to families.
• Provides leadership support for residents; guides participants in development, recreation, education, and other activities.
• Provides direct services’ to families through counseling and referrals. Develops Service Plans. Completes case notes for all client interaction.
• Maintains liaison with cooperating local service providers, neighborhood schools, and other community based organizations.
• Performs other related tasks deemed necessary by agency.

Qualifications:

• Associate’s in human service, sociology, psychology, or related field, Bachelor’s degree preferred, or equivalent experience of 10 years or more to validate the education credits.
• One to two years or more experience with client engagement with regards to case management, salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.
• A Bilingual candidate is preferred.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.  Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Qualifications

Skills

Preferred

Conflict Resolution

Intermediate

Problem Solving

Intermediate

Verbal Communication

Intermediate

Written Communication

Intermediate

Behaviors

Preferred

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

Associates or better in Sociology.

Preferred

Bachelors or better in Sociology.

High School Diploma or better in General Studies.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)