Resident Engagement Manager

About Us:
The Women’s Housing and Economic Development Corporation (WHEDco) is a community development
organization founded on the radically simple idea that all people deserve to live in healthy, vibrant
communities. We build award-winning, sustainable, affordable homes – but our work is not over when
our buildings are complete. WHEDco believes that to be successful, affordable housing must be
anchored in strong communities of which residents can be proud. WHEDco’s mission is to create and
bridge access in the South Bronx access to resources that support thriving neighborhoods – from high-
quality early education and after-school programs, to healthy food, cultural programming, and economic
opportunity. See www.whedco.org for more information.
Job Summary:
WHEDco seeks a Resident Engagement Manager to join its Housing/Real Estate Department. The
Resident Engagement Manager will support, engage, and advocate on behalf of residents of WHEDco’s
three affordable housing developments in the South Bronx – Urban Horizons, Intervale Green, and
Bronx Commons. The Resident Engagement Manager will conduct assessments and provide internal
referrals to WHEDco’s Family Support team for individual case management, benefits access, mental
health, and other services, as well as external referrals to community partners for services beyond
WHEDco’s expertise and capacity. The Resident Engagement Manager will organize resident
engagement activities and will support an inclusive, informed, and stable resident community. A central
focus of this role will be to work with residents to support them in maintaining their housing, avoiding
accruing rental arrears and/or paying off rental arrears, and ensuring that they attain public benefits,
housing assistance, legal assistance, employment/vocational training, mental health services, and other
critical resources that help them remain stably housed.
Responsibilities:

• Organize, facilitate, and manage advocacy and case management services for building residents
  according to WHEDco protocols, including for households that exited the shelter system and/or
  that are at risk for homelessness.
• In collaboration with the Housing/Real Estate Department and third-party property
  management teams, assist residents to ensure that their monthly rental payments (individual
  and subsidy) are made in a timely manner.
• Assess and refer individual residents for internal and external services in areas such as mental
  health, domestic violence, crisis intervention, public benefits advocacy, housing, legal services,
  and substance abuse by providing referrals and monitoring outcomes.
• In collaboration with the Housing/Real Estate Department and third-party property
  management teams, schedule and facilitate quarterly resident meetings.
• Participate in monthly third-party property management rent collection meetings in order
  provide targeted outreach and services to residents/households in rent arrears.
• In collaboration with the Family Support team, organize and manage the execution of resident
  engagement activities such as workshops, support groups, educational and employment events,
  and children’s activities.
• Establish and maintain connections within a network of multidisciplinary human service
  organizations for information exchange and referrals.
• Provide Spanish translation during meetings and correspondences.
• Maintain accurate and timely records and case notes in WHEDco’s database (Plan Street),
  including updating quarterly service plans, progress notes, quarterly narratives, and success
  stories.
• Attend meetings and trainings, including team meetings, case conferences, interdisciplinary
  meetings, and scheduled supervisory meetings.
• Participate in in-house and external staff development and training activities.
• Perform other related duties as may be requested by the Senior Vice President.
  Qualifications:
• Bilingual in English and Spanish required.
• Bachelor’s degree preferred.
• Minimum 1-2 years of related experience.
• Motivated, creative, and resourceful self-starter who takes initiative.
• Ability to work independently and collaboratively within a team.
• Available for occasional evening events and meetings.
• Knowledge of case management, advocacy, family/youth services, and childcare, preferably in a
  community environment, preferred.
• Compassionate demeanor with an understanding and appreciation of professional boundaries.
• Basic computer skills required.
• Proficiency in Microsoft Office required.
  Excellent benefits and competitive salary ($52,500-$62,500) based on experience and qualifications.
  To apply, please send a cover letter and resume to [email protected].
  WHEDco affords all qualified applicants equal employment opportunities without discrimination because
  of race, creed (religion), color, sex, gender, national origin, sexual orientation, military status, age,
  disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any
  other category protected by law. WHEDco follows the requirements of the New York Human Rights Law
  with regard to non-discrimination on the basis of prior criminal conviction and prior arrest.
  WHEDco is an E-Verify employer. E-Verify is an Internet-based system that compares information
  entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records
  available to the U.S. Department of Homeland Security and the Social Security Administration to confirm
  employment eligibility.