Resident Case Manager/Community Coordinator

Title:                    Resident Case Manager/Community Coordinator                       

Location:             Urban Horizons (50 East 168^th Street, Bronx NY 10452) and Intervale Green (1330 Intervale Ave, Bronx NY 10459)              

Reports to:         Vice President, Family Support and Housing Services

About Us:

The Women’s Housing and Economic Development Corporation (WHEDco) is a community development organization founded on the radically simple idea that all people deserve to live in healthy, vibrant communities. We build award-winning, sustainable, affordable homes – but our work is not over when our buildings are complete. WHEDco believes that to be successful, affordable housing must be anchored in strong communities of which residents can be proud. WHEDco’s mission is to create and bridge access to resources in the South Bronx that support thriving neighborhoods – from high-quality early education and after-school programs, to fresh, healthy food, cultural programming, and economic opportunity. See www.whedco.org for more information.

Job Summary: 

WHEDco seeks a Resident Case Manager/Community Coordinator to join its Family Support Services Department. WHEDco’s Family Support Services team links residents of WHEDco’s buildings and Bronx community members to vital resources, including benefits counseling, mental health counseling, school partnerships, an emergency food pantry, and other essential services. The Resident Case Manager/Community Coordinator will provide individual case management, benefits access, mental health, and other services, as well as external referrals to community partners for services beyond WHEDco’s expertise and capacity, to residents of WHEDco’s affordable housing buildings. The Resident Case Manager/Community Coordinator will work collaboratively with WHEDco’s housing and property management teams to provide services to residents and will demonstrate appropriate goal setting and effective practice skills in a collaborative model with WHEDco’s on-site programs. The primary population to be served includes building and community residents at two of WHEDco’s affordable housing developments — Urban Horizons and Intervale Green – located in the South Bronx. 

Specifically, Resident Case Manager/Community Coordinator will manage a caseload, providing individual case management services; organize resident activities; and engage in advocacy, resource and referral services to a diverse population. A central focus of this role will be to work with residents to ensure that they attain public benefits, housing assistance, legal assistance, employment/vocational training, mental health services and other critical resources as needed. This can be done in an office setting or in individual resident apartments.

Responsibilities:

• Organize, facilitate, and manage advocacy and case management services for building residents, including households that exited the shelter system and/or that are at risk for homelessness

• Assess and manage the support needed with individuals and households who may require intervention in the following areas: elder care, substance abuse, mental health, domestic violence, crisis intervention, public benefits advocacy, housing, legal services, among others Provide internal and external referrals and monitor outcomes

• With Resident Engagement Manager, assess the need for and coordinate organized tenant activities such as: workshops, support groups, educational and employment events, activities for children, etc.

• Along with Resident Engagement Manager, Housing Development and Property management teams, schedule and facilitate regular Resident meetings.

• Maintain complete, accurate, and timely client records and case notes into The Data Space on Plan Street, WHEDco’s Data Base.

• Attend meetings that include but are not limited to: team meetings, case conferences, interdisciplinary meetings and scheduled supervisory meetings.

• Participate in in-house and external staff development and training activities.

• Perform other related duties as may be requested by the VP/Director

WHEDco affords all qualified applicants equal employment opportunities without discrimination because of race, creed (religion), color, sex, gender, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any other category protected by law.  WHEDco follows the requirements of the New York Human Rights Law with regard to non-discrimination on the basis of prior criminal conviction and prior arrest.

WHEDco is an E-Verify employer. E-Verify is an Internet-based system that compares information entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility.

Qualifications:

• Bilingual English/Spanish required
• Bachelor’s Degree required
• Experience working with people in a permanent residential housing setting
• Minimum of 1-2 years’ related experience preferred
• Motivated, creative and resourceful self-starter who takes initiative
• Ability to move easily and effectively between working alone independently and working collaboratively with a team of co-professionals
• Available for events and/or meetings some evenings
• Knowledge of case management, advocacy, family/youth services and childcare – preferably in a community environment
• Compassionate demeanor with an understanding and appreciation of professional boundaries
• Basic computer skills required (Microsoft Office)