Program Assistant

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60+ locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES · 

• Disseminates information to prospective students, instructors or organization seeking literacy and/or workforce development program offerings by following department/program established procedures (i.e., ABE, HSE, career readiness skills, vocational trainings, tutoring, employment, etc.) · 
• Distributes Literacy & Workforce Development Services program information throughout the community. Including travel to events and other various locations across the Bronx · 
• Recruits and enrolls student participants into the EXCEL Adult Literacy & Workforce Development program · 
• Assist in outreach, intake, orientation, and case management of participants · 
• Help collect, enter, update and report data for performance-based contracts associated with the Excel program (i.e., registration, attendance, testing data, etc.) Responsible for all data entry across in-house and contracted data systems including participant enrollment, worksite entry, and helping with entry of participant timesheets for payroll purposes. · 
• Serve as a main point of contact for program participants · 
• Help in contacting program participants and worksites · 
• Assist SYEP team with recruitment, enrollment, orientation, co-facilitation of workshops, monitoring attendance logs · 
• Ensure all participant files are up to date and in accordance with organizational and funding source requirements. · 
• Other duties as assigned. 

QUALIFICATIONS 

• High School Diploma or HSE required and 2 years of experience working as a Program Assistant preferred. · 
• Engaging “consumer service” personality and detailed orientated skills are essential · 
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources is a plus. · 
• Friendly, professional demeanor both in person and over the telephone. · 
• Excellent communication skills, well-organized, and motivated. · 
• Enthusiasm and respect for working with low-income adult population. · 
• Knowledge of DYCD and/or Salesforce database is a plus · 
• Digital outreach background is a plus Engaging “consumer service” personality and detailed orientated skills are essential. · 
• Bi-lingual fluency and literacy in Spanish preferred · 
• Must be flexible, with availability to work a rotational schedule which includes weeknights and Saturdays. · 
• Computer literacy and proficiency in Microsoft Office suite, ability to navigate the internet, use of social media and other standard business technology is required. · Maintain the confidentiality of the student/youth information · 
• Assist in other administrative duties, including file maintenance and answer phone call

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.