On-Demand Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style

Position Summary: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.

Responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard 
• Create a welcoming experience by authentically greeting all guests
• Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
• Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
• Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
• Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy
• Make the guest aware of current and upcoming brand launches, store activities and events
• Speak to the benefits of the Target RedCard with every guest and assist them through the application process
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
• Understand and show guests how to use Wallet and the other features and offerings within the Target App 
• Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
• Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures
• Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
• Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. 
• All other duties based on business needs

Qualifications:

• Ability to accurately handle cash register operations and cash transactions
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds 
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
• You can work as much or as little as you like as an on-demand TM, however, we ask for your active engagement by picking up and working shifts (via our myTime mobile App) as well as responding at our attempts at contact. We will contact you throughout the year (via your provided contact information) and confirm your ability and interest in working shifts at Target. If we do not receive a response your employment with Target will be administratively terminated. You must work at least one shift within 6 months or you will be administratively terminated

Salary: $17.50/hr