IT Technician

This organization is seeking for an experienced IT Technician to join our growing organization. From day one, the candidate will have an immediate impact on the day-to-day efficiency of our IT operations and an ongoing impact on our overall growth.

Job Duties include

• Be the reference point for all IT-related queries on the user level, responding to user needs promptly.
• Install, configure, and support workstation software, hardware, printers, and phones to ensure usability.
• Troubleshooting hardware and software issues.
• Ensure electrical safety standards are met.
• Repairing or replacing damaged software.
• Implement applications and software upgrades, as well as performance troubleshooting.
• Train employees on both software and hardware, troubleshoot and provide technical support when needed.
• Establishing good relationships with all departments and colleagues.
• Managing technical documentation.
• Process all LMS invoices.
• Track and complete service requests using IT ticketing system.
• Track inventory and perform Annual Inventory across all the programs.
• Point person for phone service providers: Verizon and Cablevision.
• Identify and suggest possible improvements on procedures.
• Aid IT consultants in conceptualizing and rolling out updates and upgrades.

QUALIFICATIONS & EXPERIENCE:

• Associate’s degree in computer science or related field
• 2+ years’ of experience in computer networks, user support and systems maintenance
• Experience with or knowledge of operating systems; current equipment and technologies
• Excellent written and verbal communication skills
• Advanced computer skills and detail-oriented
• Tech savvy with working knowledge of office automation products, and remote control
• Customer oriented and cool tempered
• Excellent interpersonal skills
• Excellent problem-solving skills
• Ability to keep company passwords and information confidential
• Strong Time management skills
• Professional certifications in CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate or Cisco Certified Network Associate (CCNA)

Preferred Qualifications

• Bachelor’s degree in computer science or related field
• Microsoft Certified: Azure Solutions Architect Expert
• CompTIA Cloud+

Physical Demands:

• The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk & hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 20 pounds.

Salary

$35.00 – $40.00 per hour