HR Manager

The HOPE Program
The HOPE Program is a leader among New York City job training providers, upskilling adult jobseekers (ages 18 - 70) for a broad range of sectors, including a focus on green construction, maintenance, infrastructure and related careers. We work with individuals facing deep structural barriers to employment, including histories with the criminal legal system, current and/or past homelessness, substance abuse disorders, low educational attainment and more. Our comprehensive approach includes classroom training, industry-recognized certifications, digital literacy and access, financial literacy and access, mental health support, case management, paid job training, and our signature “HOPE for Life” approach, which provides a vital community of support throughout the lives of HOPE graduates’ careers. With measurable outcomes among the strongest in the industry, HOPE’s impact sits at the intersection of COVID-19 recovery, racial justice, and building a more equitable future for New York City.

The Position

HOPE is seeking an HR manager who will further drive HOPE’s focus on its biggest asset, its staff. The position reports to the Chief Financial & Operations Officer and will supervise and support an HR Administrator. This is a hybrid position, based at either of HOPE’s locations: Downtown Brooklyn (1 Smith Street) or the South Bronx (1360 Garrison Avenue).


The HR Manager oversees all human resources activities within HOPE and serves as a strategic HR business partner to the executive team members in the development of an excellent workforce. They will assist in developing a staff-oriented company culture that emphasizes quality, continuous improvement, and high performance. Functions include but are not limited to:

  • Create and update organization policies and procedures related to HR matters in accordance with relevant laws, ensure compliance with those policies
  • Stay current on all employment law/regulations
  • Develop a strong hiring pipeline, upkeep job descriptions, help post and pre-screen potential new staff
  • Conduct ongoing research on best sites and platforms (based on specific openings) to attract most diverse and qualified candidates
  • Participate in interviewing and facilitation of communication between HOPE and potential candidates, provide onboarding training for new hires
  • Research, propose and lead staff development opportunities
  • Spearhead the performance evaluation process, provide critical and effective feedback to staff, managers, and executive team to improve individual and team performance
  • Review and recommend compensation strategies within the organization’s philosophies and strategies for new hires, promotions, transfers and equity/merit adjustments
  • Manage, advise and execute all HOPE benefits/compensation packages
  • Provide direct access to problem solving for staff, facilitate conflict resolution
  • Oversee the payroll process
  • Participate in DEIA and lead HR related diversity, equity & inclusion initiatives
  • Assume HR Administrator’s responsibilities in their absence

Minimum Qualifications

  • Critical Thinking: Able to understand needs of staff who come to them in crisis, solution oriented
  • Attentive to detail, asks clarifying questions to ensure concise record keeping.
  • A good listener and effective speaker, able to establish rapport and trust with the HOPE staff within a short period of time
  • Able to tailor training methods to different ways people across the organization learn.
  • Demonstrated ability to engage with staff effectively
  • Demonstrated experience in working alongside executive leadership
  • Proactive self-starter with ability to work efficiently in a fast-paced environment
  • Team player who is able to work independently with minimal supervision
  • Flexibility and ability to prioritize
  • Ability to handle confidential information with high level of discretion and sensitivity
  • College degree and minimum of 3 years of experience in HR, ideally in a not-for-profit organization