Health Information Clerk

About Us:

VIP Community Services, a Federally Qualified Health Center, has been providing vital social services to The Bronx community since 1974. We serve approximately 25,000 clients & patients annually through various social service care programs.

Responsibilities:

• Verify, update, and maintain patient demographic and personal information.
• Gather and electronically file patient information accurately and confidentially.
• Retrieve and release medical records promptly and accurately.
• Assist providers and staff in accessing patient information for care and administrative purposes.
• Conduct audits of medical records to ensure compliance with regulations and internal policies.
• Provide exceptional customer service to patients and stakeholders regarding medical records inquiries.

Quality Assurance and Compliance:

• Conduct regular audits of medical records to ensure compliance with regulatory standards and internal policies.
• Identify and rectify discrepancies or errors in patient records, collaborating with relevant stakeholders to resolve issues promptly.
• Stay updated on changes in healthcare regulations and industry best practices related to health information management.

Customer Service and Communication:

• Provide exceptional customer service to patients, healthcare professionals, and other stakeholders regarding inquiries related to medical records and health information.
• Communicate effectively with internal departments, external agencies, and third-party vendors regarding medical record requests, releases, and related matters.
• Cover VIP’s Health Services’ front desk, as needed.

Competencies:

• Good organizational skills to handle multiple priorities while remaining professional and calm.
• Ability to work with many diverse people.
• Effective telephone skills.
• Strong level of confidentiality due to sensitivity of materials and information handled.
• Must be able to make suggestions on workflow or system efficiency and effectiveness.
• Ability to work independently and be self-directed and flexible.
• Ability to prioritize.
• Ability to perform functions with minimal supervision.
• Ability to work at a high-volume level of accuracy.

General Expectations:

• Be committed to the mission of VIP Community Services.
• Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the care team.
• Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families of VIP Community Services.
• Be punctual for scheduled work and use time appropriately.
• Perform duties in a conscientious, cooperative manner.
• Perform required amount of work in a timely fashion with a minimum of errors.
• Be neat and maintain a professional appearance.
• Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keep information concerning Practice Operations, patients, and employees confidential.
• This position requires compliance with Health Center’s compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures.

• High school diploma or equivalent; associate’s degree in health information management or related field preferred.
• Proficiency in Spanish or French preferred.
• Previous experience in healthcare administration or medical records management is advantageous.
• Familiarity with electronic health records systems and HIPAA regulations.
• Strong attention to detail, accuracy, and confidentiality.
• Excellent organizational, multitasking, and communication skills.
• Proficient computer skills, including MS Office Suite and data entry.