Family Support Worker – Benefits Case Manager

This job has been expired

Position Summary: WHEDco seeks a Family Support Worker who demonstrates appropriate goal setting and effective practice skills in a collaborative model with WHEDco’s on-site programs. The population to be served is building and community residents and WHEDco’s program participants. The Family Support Worker will manage a caseload, providing individual case management services, advocacy, resource, and referral services to a diverse population. A central focus of this role will be to work with clients to screen and apply for public benefits to ensure financial stability and to connect clients with internal and external referrals, including legal assistance (through our partnership with Legal Aid), vocational/employment, mental health services, and health insurance advocacy.


  • Screen individuals for services such as public benefits, counseling, mental health referrals, substance abuse, domestic violence, legal matters, and housing.
  • Assist individuals with accessing all public benefits by completing necessary applications via Access-HRA and other applications.
  • Translate and mediate on behalf of clients to enroll them in programs they qualify for.
  • Provide advocacy and mediation around public benefits access.
  • Connect individuals needing legal services to Robin Hood’s and WHEDco’s partnership with Legal Aid.
  • Connect Individuals to WHEDco’s internal or external resources as needed.
  • Develop and maintain linkages with other organizations for the purposes of mutual referrals.
  • Communicate on behalf of clients to request status of their cases and follow up with clients and/or partner agencies regarding client’s outcome.
  • Document client appointments and tasks weekly on a tracker.
  • Maintain client files in WHEDco’s Client Tracking System and other external databases (i.e., Trax8, DYCD-database, Salesforce).
  • Assist with conducting community outreach to engage new clients.
  • Provide written and computerized reports of clients and prepare reports for Director’s review.
  • Attend all meetings including team meetings, case conferences, interdisciplinary meetings and scheduled supervisory meetings.
  • Participate in in-house and external staff development and training activities.
  • Perform other related duties as may be requested by Director.


  • Associate or bachelor’s degree is preferred
  • Minimum of 1-2 years of experience in the social service field is preferred
  • Knowledge of case management, advocacy, family/youth services and childcare, preferably in a
    community environment, is required
  • Basic computer skills is required
  • Bilingual in English and Spanish is preferred

Salary: $41-45k annually