Family Support Worker- Benefits Case Manager

This organization seeks a Family Support Worker who demonstrates appropriate goal setting and effective
practice skills in a collaborative model with WHEDco’s on-site programs. The Family Support Worker will
manage a caseload, providing individual case management services, advocacy, resource, and referral
services to a diverse population.

Responsibilities

• Screen individuals for services such as public benefits, counseling, mental health referrals, substance abuse, domestic violence, legal matters, and housing.
• Provide advocacy and mediation around public benefits access.
• Connect Individuals to WHEDco’s internal or external resources as needed.
• Communicate on behalf of clients to request status of their cases and follow up with clients and/or partner agencies regarding client’s outcome.
• Document client appointments and tasks weekly on a tracker.
• Maintain client files in WHEDco’s Client Tracking System
• Assist with conducting community outreach to engage new clients.
• Provide written and computerized reports of clients and prepare reports
• Attend all meetings
• Perform other related duties as may be requested by Director.

Qualifications

• Bachelor’s degree is required.
• Minimum of 1-2 years of experience in the social service field is preferred.
• Knowledge of case management, advocacy, family/youth services and childcare, preferably in a
  community environment, is required.
• Basic computer skills is required.
• Bilingual in English and Spanish is preferred

Location

50 East 168th Street, Bronx NY 10452

Salary

Excellent benefits and competitive salary ($40,000 – $42,000) based on experience