The HOPE Program is a leader among New York City job training providers, upskilling adult
jobseekers (ages 18 – 70) for a broad range of sectors, including a focus on green construction,
maintenance, infrastructure and related careers. We work with individuals facing deep
structural barriers to employment, including histories with the criminal legal system, current
and/or past homelessness, substance abuse disorders, low educational attainment and more.
Our comprehensive approach includes classroom training, industry-recognized certifications,
digital literacy and access, financial literacy and access, mental health support, case
management, paid job training, and our signature “HOPE for Life” approach, which provides a
vital community of support throughout the lives of HOPE graduates’ careers. With measurable
outcomes among the strongest in the industry, HOPE’s impact sits at the intersection of
COVID-19 recovery, racial justice, and building a more equitable future for New York City. Our
work is best described in the words of our graduates, such as Ramon.
HOPE is seeking an experienced director to oversee work wellness and case management
services for hundreds of HOPE graduates from Bronx and Brooklyn training sites. This includes
HOPEworks, Sustainable South Bronx, Intervine, NYC CoolRoofs, YouthBuild, HVAC, and any
new programming developed. Each program cycle varies from 7 weeks to 5 months totaling 24
cycles per year in FY’23, with continued growth in future years. This position also manages all
retention and alumni (Phase 3) to actively include “HOPE for Life” service delivery. The position
reports to the Chief Program Officer.
Case Management and Partnership Development
● Oversee short-term and solution-oriented case management support for hundreds of
HOPE participants from Bronx and Brooklyn in both classroom-based and one-on-one
● Manage maintenance and enhancement of HOPE’s working database of social service
partners and resources in areas, such as public benefits, affordable housing, childcare,
pro bono legal services, basic needs access, etc.
● Cultivate partnerships for social service referrals for students that are warm and
human-centered, recognize the needs of participants and capacity of the provider, and
offer a feedback loop to HOPE.
● Provide clinical support to address mental health concerns or needs for coordination
with the wellness team and mental health providers, including crisis management and
de-escalation when needed.
● Create events and opportunities for partners to share social service resources for all
Bronx and Brooklyn programs.
● Support and meet retention milestones for new hires at one month, three months, six
months, one year, and two years, including development of enticing retention
programming and incentives
● Create and support team in executing Advancement Strategy to support the career
growth of graduates after attachment to initial post-program employment
● Respond to requests to enlist Phase 3 participants for Interview Project, job fairs,
special initiatives/projects, etc.
● Plan and execute alumni events including the annual HOPE Awards and Holiday Party
with assistance of committee members
Data Collection and Analysis
● Ensure maintenance of accurate and current student and graduate records using
physical files and HOPE’s Salesforce database as per programmatic requirements and
● Conduct ongoing data analysis of performance to understand opportunities to better
● Supervise Alumni Support Manager, two Case Managers, PT Mindfulness Educator and
up to three counseling graduate interns.
● Share out participant progress on individual service plans and act as an expert of social
service & wellness supports for HOPE staff during Client Meeting and other forums.
● Establish individual service plan templates, performance metrics, and success
standards for effectively serving participants and meeting their non-programmatic
needs for programmatic success. Align these with student file and Salesforce reporting.
● Prepare agendas and facilitate weekly Client Meetings (case conferences) in both the
Bronx and Brooklyn locations
● Maintain constant research and external engagement in key social service areas to
meet unique participant needs.
● Stay current with policy and programs in the education and workforce development
● Engage in regular conferences and workshops by field leadership.
● Identify and engage in at least two professional development opportunities per year to
support personal development goals.
● Performs other duties as required or assigned which are reasonably within the scope of
the duties in this job classification.
● Excellent interpersonal and external communications, organizational and admin, and
counseling skills required.
● Candidates with at least five years experience in a clinical field or in a social service or
workforce development organization managing caseloads preferred.
● Active New York State Mental Health Counselor license (LMHC) required to support
HOPE’s graduate internship program as a fieldwork supervisor.
The salary range is $85,000 – $100,000, dependent upon experience. HOPE provides a full
package of benefits including healthcare and dental insurance, retirement plan, competitive
vacation (plus half-day Fridays during summer which is equal to 7.5 additional vacation days),
and 12 paid holidays.
Email cover letter, indicating what position you are applying for and where you saw the listing,
and resume to email@example.com. Resumes unaccompanied by a cover letter will not be
reviewed. No telephone calls, please.
Effective November 1, 2021, HOPE employees are required to provide one-time verification of
vaccination against COVID-19.
The HOPE Program is an equal opportunity employer