Digital Literacy Instructor

The HOPE Program


The HOPE Program is a leader among New York City job training providers, upskilling adult
jobseekers (ages 18 – 70) for a broad range of sectors, including a focus on green construction,
maintenance, infrastructure and related careers. We work with individuals facing deep
structural barriers to employment, including histories with the criminal legal system, current
and/or past homelessness, substance abuse disorders, low educational attainment and more.
Our comprehensive approach includes classroom training, industry-recognized certifications,
digital literacy and access, financial literacy and access, mental health support, case
management, paid job training, and our signature “HOPE for Life” approach, which provides a
vital community of support throughout the lives of HOPE graduates’ careers. With measurable
outcomes among the strongest in the industry, HOPE’s impact sits at the intersection of
COVID-19 recovery, racial justice, and building a more equitable future for New York City. Our
work is best described in the words of our graduates, such as Ramon.

The Position

The role entails digital literacy instruction across our job training and transitional employment
programs, assisting in building interactive and industry-aligned digital literacy curricula, and
engaging with current and emerging technologies needed for job search and employment
success. This position reports to the Assistant Director of Brooklyn Programs and is primarily
located at HOPE’s Bronx location at 1360 Garrison Ave.


● Design and teach fundamental computer skills (Microsoft Office, Google Suite, resume
and cover letter building, and job search) to 400+ students per year across HOPE’s
● Provide recommendations to the soft skills and work readiness classes, methodologies,
and assessments to meet students’ needs.
● Work with the Digital Literacy team to continuously update and refine training to include
mobile-based applications, employer-specific online applications, and other areas of
training based on workforce trends.
● Monitor student performance in class and ensure coaching is provided to enrolled
students so that they persist in the digital literacy classes as well as their broader
program alongside a team of Work Readiness Instructors for all programs
● Prepare for and participate in weekly client and monthly staff meetings as well as 1:1
supervision with the Assistant Director of Brooklyn Programs.
● Maintain accurate and current student records, including attendance, daily
performance, reports for referring partners, qualitative case notes, student completion
status, etc. Salesforce knowledge is a plus!
● Support HOPE with real-time information technology improvements and technical
assistance by engaging with HOPE’s contracted technology partner.
● Perform other duties as assigned
Minimum Qualifications
● Proven track record of coaching and/or teaching adults or disadvantaged populations
● Strong understanding of the essential digital literacy skills
● Knowledge or interest in the environmental sustainability field
● Experience in green infrastructure or clean energy a plus
● Mission-oriented individual with strong organizational, teamwork, communications (both
verbal and written), basic math, and digital literacy skills
● HOPE looks for individuals who are enthusiastic about being part of a high-impact,
growing organization


The salary range is $25 – $28 an hour for up to 30 hours per week, depending upon experience.

Interested Candidates

Email cover letter, indicating what position you are applying for and where you saw the
listing, and resume to Resumes unaccompanied by a cover
letter will not be reviewed. No telephone calls, please.
The HOPE Program is an equal opportunity employer.