Customer Service Representative

The Business Services Membership team is seeking a self-motivated, enthusiastic individual who is able to maintain an efficient & effective office environment, handle operations in a call center, and provide administrative support to the department management team.

Core Responsibilities Include:

• Handle membership inquiries, answering questions, and explaining benefits 
• Process new and renewal membership sales through the point of sale system
•  Assist members with changes to accounts (level, names, upgrades)
• Provide additional real time park information (opening/closures, guest events)
• Convert general inquires to sales calls; promote other revenue generating opportunities that provide additional support to WCS 
• Transfer calls to appropriate departments regarding other WCS inquires (Education programs, events etc.)
• Provide service recovery – resolve member complaints by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues to an onsite manager 
• Place outbound follow-up calls to ensure member satisfaction
• Maintain call center database
• Create, change and cancel member reservations
• Monitor and respond to incoming emails via Salesforce Service cloud

• Process inbound & outbound mail; inbound mail: follow-up with members via phone, mail or email, issuance of membership cards
•  Work closely with in-house mail carrier on shipments, rush orders etc.

• Qualification Requirements:
• High School Diploma or GED equivalent required 
• Prior office experience or college level work preferred 
• Proficient in Microsoft Office Suite (word, excel, outlook)
• Moderate knowledge of computers and/or data entry – must be able to accurately enter data into our database
• Must be comfortable with handling cash and equivalents – previous cash handling experience preferred
• Strong verbal and written communication skills
• Has an independent work nature, needing minimal support and supervision; ability to multi task
• Highly dependable and reliable 
• Proactive and outgoing

Salary Range

$17.00 – $18.00 per hour