Case Manger

We are seeking a compassionate and dedicated Case Manager to join our team. The successful candidate will provide a comprehensive range of on-site, person-centered, and strengths-based services to a caseload of approximately 20-25 clients. Your primary objective will be to empower individuals to lead fulfilling lives within the community.

Responsibilities:

• Promptly addressing critical needs.
• Utilizing assessment tools to identify support service requirements and make immediate referrals.
• Orienting clients to the shelter program, its requirements, and potential consequences.
• Ensuring the delivery of support services.
• Assisting non-working clients in accessing Public Assistance.
• Completing psycho-social assessments within the first 30 days of intake.
• Monitoring and tracking client progress.
• Empowering clients to actively participate in their own planning and goal setting.
• Conducting regular meetings with clients (weekly/bi-weekly or as needed).
• Referring clients for job development opportunities if appropriate.
• Connecting clients with suitable resources to help them achieve their goals.
• Meeting with clients to address challenges, successes, and strengthen their capacity for long-term self-sufficiency.
• Maintaining thorough client files, documenting conversations, warnings, and progress reports, while preserving confidentiality.
• Reporting critical incidents immediately to the Site Director/Director of Social Services.
• Collaborating closely with other Housing Specialists and Employment staff to identify client readiness for employment and housing.
• Treating all clients, visitors, and employees with kindness, respect, and dignity.
• Serving as an advocate for clients when necessary
• Providing periodic case management and counseling, extending one year beyond the client’s departure
• Establishing and nurturing connections with other programs
• Escorting clients to housing viewings, DHS or HRA appointments as required.
• Facilitating suitable housing placements for clients.
• Ensuring that case notes are completed within 24 hours after client meetings.
• Offering support as a substitute for other staff when needed.
• Performing general clerical duties

Professional & Personal Qualifications:

• Bachelor’s degree in social work, psychology, sociology, or a related field with at least 2 years of direct social service experience.
• Associate degree in human services or a related field with a minimum of 4 years of direct social service experience.
• High School Diploma/General Equivalent Diploma with a minimum of 8 years of direct social service experience.
• Exceptional interpersonal skills, with the ability to balance compassion and firmness while always maintaining confidentiality.
• Proficiency in navigating community resources.
• Strong problem-solving abilities, decision-making skills, conflict resolution expertise, and active listening.
• Capacity to remain composed in crisis situations.
• Demonstrated ability to collaborate effectively with diverse groups.
• Proven capability to manage multiple tasks efficiently under pressure.
• Outstanding organizational skills, attention to detail, and efficiency.
• Possessing maturity, integrity, and sound judgment.

Physical Demands and Working Environment: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 5 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
• Ability to climb stairs.

Salary Range

$26.37 To 2,637.00 Hourly