Case Manager

Neighb. Assoc. for Inter-Cultural Affairs

Position Overview:  The successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the community. The Case Manager will be responsible for counseling, client intakes, case management, and counseling and aftercare services. The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling NAICA’s core purpose, value, and vision.


  •  Conduct initial intake assessments and act upon critical needs appropriately
  •  Utilizes assessment tools (CARES) to identify support service needs and make immediate referrals
  •  Orient clients to the shelter program, requirements and consequences
  •  Provide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensure the delivery of comprehensive support services.
  •  Assist non-working clients to obtain Public Assistance
  •  Completes psychosocial assessments within the first 30 days of intake- is this true
  •  Track and monitor client progress
  •  Empower clients to become involved in their own planning and goal setting
  •  Conduct weekly/bi-weekly meetings with clients, or as needed
  •  Refer clients and encourage job development for subsequent employment if appropriate
  •  Refer clients to appropriate resources to assist with set goals
  •  Meet with clients to address issues, challenges, and successes to assist in strengthening their capacity for long-term self-sufficiency
  •  Maintain client files to include conversations, warnings and  progress reports and documenting all incidents
  •  Maintain confidential case record for all clients
  •  Report critical incidents immediately to the Site Director/ Director of Social Services
  •  Work collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housing
  •  Treat all clients, visitors, and employees with kindness, respect, and dignity
  •  Report critical incidents immediately to the Director/Supervisor of Social Services
  •  Refer clients to internal and external resources and serve as an advocate when necessary
  •  Provide case management and counseling periodically; one year beyond the client’s departure
  • Develop and maintain connections with other programs and units within the organization to facilitate inter-agency referrals
  •  Substitutes for other staff when the need arises
  •  Perform general clerical duties


  • Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experience
  •  Associate degree in Human Service, or related field with 4+ years of direct social service experience
  •  High School Diploma/General Equivalent Diploma with 8 plus years of direct social service experience
  •  Strong interpersonal skills with the ability to be compassionate and firm and maintaining confidentiality at all times
  •  Knowledge of community resources
  •  Ability to solve problems, make decisions, resolve conflicts and listen
  •  Ability to deal calmly in crisis situations.
  •  Proven ability to work collaboratively well with diverse groups
  •  Proven ability to handle multiple tasks effectively under pressure
  •  Strong organizational skills, detail-oriented, and efficient
  •  Maturity, integrity, and sound judgment