Case Manager
The Case Manager will assist clients in obtaining public benefits, accessing detoxification, psychiatric and domestic violence prevention services; obtaining temporary and permanent housing; and performing holistic case management services that help families move from crisis to stability.
Responsibilities
Commitment to POTS: Belief in the programs and mission of the organization. Motivated to achieve a desired goal and ability to plan, manage time effectively and work towards it proactively, going the extra mile if necessary.
Benefits applications: Assist clients in obtaining and maintaining cash and non-cash benefits such as Supplemental Nutritional Assistance Program. Help clients navigate access to various forms of temporary and permanent housing, including Section 8 re-certifications, and low-income housing applications.
Referral services: Provide access to internal and external services including emergency food, haircuts, a safe and secure mailbox, job training and placement programs,basic education and other services that promote greater stability and independence.
Client stabilization and case planning: For clients who seek more in depth services, the case manager will perform holistic case management services for individual or family needs including using a strong referral network to meet those needs.
Client data management: Record and document interactions with clients. Follow-up with referral agencies to confirm that clients received the services they need. Keep client data safe and secure.
Required Skills
- Proficient in Microsoft Office and database management software
- Fluent in Spanish
- Bachelor’s Degree
- Willingness to travel off-site
- Excellent customer service skills
- Ability to work independently
- Cultural competence and sensitivity to relate professionally with clients and their families
- Candidate must be able to work on Saturdays
- Knowledge of public benefits access in New York though work or internship experience
- Case management experience
Salary Range
$45,000 – $55,000