Case Manager


Salary Range:$50,000.00 Annually Onwards

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

Essential Duties and Responsibilities:

  • Provide trauma-informed services to clients and their families as they exit shelter and settle into permanent housing. 
  • Work with clients will include intake, engagement, assessment, service plan development, referrals, advocacy, counseling, and follow-up.
  • Manage a caseload of approximately 40-50 families – three to six months being the average length of an open case.
  • Conduct 50 face-to-face client contacts each month.
  • Collaborate with BronxWorks Family Shelter social services staff to identify and recruit potential program participants.
  • Aid clients in establishing and maintaining open public assistance cases, positive relationships with property managers, and
  • pathways to problem-solving issues that may arise in their new home or community.
  • Coordinate client services with other social services, mental health, medical, legal, employment, education, and childcare
  • providers, as needed.
  • Document all interactions with, or on behalf of, clients. Monitor and document client progress toward service plan goals.
  • Maintain familiarity with community resources.
  • Refer clients and families to services or resources relevant to their goals.
  • Contribute ideas for enhancing and expanding services provided to clients and families through the Transform Program.
  • Report to, and meet with, supervisor on a bi-weekly basis.
  • Perform additional duties as assigned.

Program Specific Responsibilities:

  • Provide trauma-informed, voluntary case management services to clients and their families to meet the overarching
  • program goal of maintaining permanent housing and achieving a higher level of independence.
  • Develop a service plan collaboratively with the client during the initial 30 days in the program covering the program’s
  • primary service areas: finances and housing, education, employment, health and mental health, and legal (as needed). Work
  • with clients to break down necessary tasks and strategies to achieve the goals outlined in the service plan.
  • Ensure that clients have maximized access to public benefits and maintain an active public assistance case.
  • Ensure education remains a focus area of each case. Aid families in ensuring children are enrolled timely and are
  • consistently attending school following potential disruptions resulting from moving. Identify and work through barriers to
  • attendance and education.
  • Communicate with collateral contacts on clients’ behalf. Build positive working relationships with service providers such
  • as HRA, ACS, legal aid, childcare, and education professionals.
  • Connect clients and their families with events and resources within their new neighborhoods to boost community
  • engagement. This may include workshops or training relevant to their education and employment goals.
  • Provide individual and/or family counseling, as needed.
  • Understand housing subsidies offered within New York City.
  • Conduct 50 face-to-face client contacts each month which will be a combination of clients on site in the last month of
  • their shelter stay and those out in the field who moved out into permanent housing.
  • After six months of service delivery, review the service plan to assess a client’s progress toward independence. After six
  • months, cases will either move towards closure or service plans will be updated for continued services.
  • Actively participate in bi-weekly supervision with your direct supervisor to support successful case resolution, manage
  • complex client needs, and maximize efficiency in program delivery.
  • Actively seek out and participate in professional development training to continuously improve service delivery to clients
  • and their families.


  • Bachelor’s degree in a related field.
  • Minimum of one year of experience in a related field.
  • Proficiency in modern business communications including personal computers, cell phones, electronic mail, voicemail, facsimile, and copier equipment.
  • Strong preference will be given to candidates who are proficient in Spanish or French.

Physical Requirements:

  • Ability to use a computer for prolonged periods.
  • Ability to occasionally lift and/or move up to 10 pounds.
  • Ability to stand, walk, or sit for long periods of time.
  • Ability to bend and retrieve objects and/or documents.
  • Ability to travel in the boroughs of New York City via public transportation.
  • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. 

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact