Case Management Supervisor -4613

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES

• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders regarding best program practices.
•  Demonstrate a strong understanding of contract requirements related to case management and actively share this knowledge with staff to ensure compliance and consistency.
• Ensure that all client and program files meet funder standards and adhere to BronxWorks’s internal Quality Assurance protocols.
• Review and analyze program and demographic data to identify trends and inform improvements to service delivery.
• Provide supervision, guidance, motivation, and performance coaching to direct reporting staff to support professional growth and excellence.
• Strategically plan and coordinate program activities to achieve contract goals and meet or exceed performance targets.
• Foster collaboration and enhance team cohesion among staff and peers to improve overall program functioning.
• Exercise sound judgment and make informed decisions within designated authority levels, following established policies and procedures.
• Partner with direct reports to strengthen performance through feedback, training, and additional support mechanisms.
• Navigate and resolve resistance to change among clients, staff, and supervisory or funding bodies with professionalism and sensitivity.
• Assist with resolving escalated client issues, service coordination challenges, and crisis situations.
• Implement disciplinary actions as necessary, maintaining a constructive and solutions-focused approach.
• Support client recruitment efforts by identifying and engaging individuals who meet program eligibility criteria.
• Collaborate with BronxWorks management to address programmatic and staffing concerns as they arise.
• Effectively manage personal workload and ensure program operations are efficiently aligned with staff capacity and time.
• Conduct weekly case conferences to assess client progress and provide staff with necessary guidance and oversight.
• Audit client documentation regularly for accuracy, completeness, and adherence to program standards.
• Participate in internal administrative and team meetings to contribute to program planning and improvement.
• Submit timely and accurate reports to BronxWorks management and/or funders, as required on a weekly, monthly, quarterly, or annual basis.
• Conduct community outreach to increase program visibility and recruit potential clients.
• Conduct telephone screenings to assess client eligibility and schedule intake appointments as appropriate.
• May also assume direct service or program delivery responsibilities, as needed.
• Responsibilities may evolve or expand over time in response to program needs.
• Collaborate with internal departments and external partners to support client needs and program objectives.
• Participate in hiring, disciplinary actions, and performance evaluations for case management staff.
• Provide training, onboarding, and ongoing professional development to staff.

QUALIFICATIONS

• LMSW required plus three to five years of experience providing case management services
• Prior supervisory experience working in a social service agency preferred
• Must be SIFI Certified
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.

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