Arts Venue Operations Manager

Location: Bronx Music Hall @ Bronx Commons (438 E. 163rd Street, Bronx, NY 10451)
Reports to: BMHC Co-Artistic Director & WHEDco President
About Us:
The Women’s Housing and Economic Development Corporation (WHEDco) is a community development
organization founded on the radically simple idea that all people deserve to live in healthy, vibrant
communities. We build award-winning, sustainable, affordable homes – but our work is not over when
our buildings are complete. WHEDco believes that to be successful, affordable housing must be
anchored in strong communities of which residents can be proud. WHEDco’s mission is to create and
bridge access to resources that support thriving neighborhoods – from high-quality early education and
after-school programs, healthy food, cultural programming, and economic opportunity. Please visit our
website (www.whedco.org) for more information.
WHEDco emphasizes the arts through all its programs and through the Bronx Music Heritage Center
(BMHC), a program it founded in 2010 to promote the cultural legacy of the Bronx, cultivate Bronx
artists and enable them to perform in their own borough, and provide free and low-cost cultural
programs for the local community. Core BMHC programs include live music, dance, and spoken word
events, music and dance classes, film screenings, art exhibitions, community showcases, and more.
Since 2012, the BMHC has operated out of the BMHC Lab, a 1,400 sq. ft. storefront incubator in
WHEDco’s second South Bronx affordable housing development, Intervale Green.
In the second half of 2024 WHEDco will open the Bronx Music Hall, a new performance venue and
community arts center, as the cultural centerpiece of Bronx Commons, WHEDco’s mixed-use affordable
housing development that opened to residents in 2020. The Bronx Music Hall will feature a flexible
performance theater, lobby and exhibit hall, multi-use classroom, a production room and two outdoor
performance plazas. WHEDco will transition all its BMHC arts programming to the Bronx Music Hall
when it opens later this year.
Job Summary:
WHEDco seeks a full-time Arts Venue Operations Manager to lead the day-to-day business operations at
the Bronx Music Hall. The Operations Manager will collaborate with WHEDco leadership and BMHC
programming leadership to transition current programs from the BMHC Lab to the Bronx Music Hall,
activate the facility’s multiple uses and specialized equipment, implement new working procedures, and
formalize partnerships and a facility rental program.
Responsibilities:

• With the BMHC Artistic Director and other WHEDco leadership, develop and implement an
  operational structure for productions and events taking place in the Bronx Music Hall, including
  those of the BMHC, partner organizations, and private rentals.
• Serve as the primary contact for customers, vendors, and community members; and manage
  vendor relations, staff and artist contracting, and service contracts.
• Manage and schedule the various spaces and uses (e.g. theater, multi-use classroom, etc.)
• Formalize a calendar, fee structure, and related services to encourage rentals; manage all
  contracts, rental agreements, and related budgeting.
• Engage in outreach and marketing to promote space-use partnerships with local arts groups.
• Collaborate with the Artistic and Technical Directors and Education Coordinator to transition
  current arts and cultural programs from the BMHC Lab to the Bronx Music Hall.
• Work with Technical and Artistic Directors to ensure appropriate staffing for all events and
  manage in-house technical systems.
• Manage box office operations, including implementing and managing ticketing software,
  customer inquiries, online and in-person ticket sales, and more.
• Track and guide spending, and help plan for, execute, and track earned and contributed
  revenues, including rental income, ticket sales, class fees, program sponsorships, and more.
• Monitor audience attendance, student enrollment, rentals, program sponsorships, and other
  key operational metrics. Analyze data to identify trends and liaise with Development and Fiscal
  teams to ensure compliance and accurate funder reporting.
• Other duties as deemed necessary or as directed.
  Qualifications:
• Minimum three years’ full-time experience operating in a similar role for arts/cultural
  organizations.
• Available and willing to prioritize as necessary to work evenings, weekends, and holidays as
  required by schedule demands.
• Advanced knowledge of computerized ticket sales, digital inventory management, and venue
  box office operations.
• Experience developing and managing contracts with renters and/or vendors.
• Understanding of and experience working to support bar and catering operations. Detail
  oriented and organized with an ability to meet deadlines and follow-up and through with
  multiple people and tasks.
• Desire to grow with the role as performance seasons and educational programming build and
  grow in this new facility.
• Demonstrated ability in taking on a leading role when necessary.
• Proficiency with Microsoft Office and excellent overall computer and technical skills.
• Excellent written and verbal communications skills, including the ability to successfully
  communicate with the public, other employees, vendors, industry personnel, and community
  members.
• Strong aptitude for budgeting and data analytics
• Proven job reliability, diligence, and dedication.
• Pursuing Fire Guard certification.
• Must be able to lift up to 30 pounds.
• Bilingual (English and Spanish) is strongly preferred.
  Excellent benefits and competitive salary ($65,000-$75,000based on experience.
  To apply, please send a cover letter and resume to [email protected]. Please include “Arts Venue
  Operations Manager” and your name in the subject line.
  WHEDco affords all qualified applicants equal employment opportunities without discrimination
  because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age,
  disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any
  other category protected by law. WHEDco follows the requirements of the New York Human Rights Law
  with regard to non-discrimination on the basis of prior criminal conviction and prior arrest.
  WHEDco is an E-Verify employer. E-Verify is an Internet-based system that compares information
  entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records
  available to the U.S. Department of Homeland Security and the Social Security Administration to confirm
  employment eligibility.