CREW SUPERVISOR

Location
1360 Garrison Ave. Bronx, NY 10474 and or 1 Smith Street, Brooklyn NY 11201
Reports To
Assistant Director – Sustainability and Social Enterprise Initiatives
About The HOPE Program
The HOPE Program (HOPE) empowers New Yorkers to build stronger futures through
comprehensive training, employment, career advancement, and lifelong support. For forty
years, HOPE has stood as a pillar for individuals facing systemic barriers to economic
opportunity.
Our vision of a Home Of Prosperity and Empowerment goes beyond traditional job placement
by preparing participants for sustainable careers and addressing systemic challenges in
underserved neighborhoods. Through our signature workforce development initiatives and
holistic support services, we help participants navigate the challenges of unemployment,
underemployment, and financial instability.
Our employees embody HOPE’s core values—Heart, Opportunity, Purpose-Driven, and
Excellence—by embracing a growth mindset, showing empathy, and remaining deeply
committed to the individuals we serve. We are committed to breaking the cycles of poverty and
exclusion that impact so many in our city.
Position Summary
The HOPE Program is seeking a Crew Supervisor – part-time to full-time – who will provide
instruction, manage, and supervise crew members as they engage in (contracted) work
projects in green construction, building operations and maintenance, and horticulture under
The HOPE Program’s Social Enterprise. The position reports to the Assistant Director –
Sustainability and Social Enterprise Initiatives. The Crew Supervisor is expected to work a
minimum of four days from the office across all HOPE and partner locations and work schedule
will include evening and weekend hours.

Key Responsibilities
● Deliver workforce development program curriculum, aligning lessons with other
components of training, and assisting with facilitation and classroom based instruction
● Supervise trainees during off-site on the job training activities for contracted work
engagements and other work projects..
● Support the Assistant Director – Sustainability and Social Enterprise Initiatives in
coordinating with clients, internal and external partners, ensure all documentation is in
order including insurance certificates and contracts and on-boarding and hiring
trainees, including the processing of employment documentation.
● Track and process participants payroll.
● Provide formal essential employability skills training and on-going coaching to ensure
participants are positioned for successful permanent employment, aligning lessons and
certification training with other components of training.
● Operate a van to deliver tools and materials to work sites.
● Enter all required data into the Salesforce database and document activities in a timely
manner to include case notes on trainee progress and observations, up to date
participant contact information, demographic, and other profile data, and work project
updates on progress and completion.
● Participate in case conferencing with other employment and program staff
● Document trainee feedback and testimonials.
● Present to stakeholder groups and represent the program and organization at meetings
or events as necessary, including sharing industry best practices.
● Perform other duties as assigned.

Minimum Qualifications
The following are the ideal qualifications for this position. A successful candidate will possess a
compelling combination of strengths in some areas and the self-awareness to identify areas
where they are eager to learn and grow.
● Experience facilitating presentations and workshops, preferred experience with
facilitating employability skills training with adults 18+
● At least two years of experience in supervising a team of dedicated crew members.
● Willingness to work or experience working with people of different cultures and
backgrounds (justice involved, housing insecurity, substance use, etc)
● Experience in project management is preferred.
● Demonstrated ability to support clients in meeting their personal goals (this position is
measured against placement rate).
● Valid CDL (Class A or B as required by the vehicle type)

● Clean driving record
● Knowledge of DOT safety and compliance rules
● Experience with vehicle/equipment operation
● Strong customer service mindset and ability to build rapport with a wide range of
trainees and practice client-centered coaching techniques.
● Must be a strong team player who works well independently.
● Problem solver, flexible and adaptable.
● Excellent oral and written organizational and communication skills.
● Experience documenting interactions with clients within a 48 hour period and using a
CRM (HOPE uses Salesforce).
● Google Suite, Zoom and Internet research proficiency.

Work Environment
● This is a hybrid position working at least 4 days per week at HOPE and partner
locations and work schedule will include evening and weekend hours.
● This role will support supervision during work engagements that can take place at
various worksites including outdoor locations during a variety of seasons and weather
conditions.
● Work hours for this position may be subject to change based on organizational needs.
Employees may be required to adjust their schedules, including working outside of
standard business hours, as necessary to fulfill the responsibilities of the role.
● Employees serve as ambassadors of The HOPE Program and may be called upon to
represent the organization at community events, partner meetings, public forums, and
other external engagements, helping to advance our mission and strengthen
relationships with stakeholders, including employers and community partners.
Salary and Benefits
The annual salary range for this position is $57,500–$67,500 for full-time employment. If the
position is ultimately filled on a part-time basis, compensation will be prorated based on the
agreed-upon schedule and hours. HOPE provides a full package of benefits including
healthcare,vision and dental insurance, retirement plan, competitive vacation (plus half-day
Fridays during July and August), and 12 paid holidays.
Join us! Apply HERE

The HOPE Program is an equal opportunity employer.
WWW.THEHOPEPROGRAM.ORG