Employment Coach

Reports To
Director of Employment and Business Services
About The HOPE Program
The HOPE Program (HOPE) empowers New Yorkers to build stronger futures through
comprehensive training, employment, career advancement, and lifelong support. For forty
years, HOPE has stood as a pillar for individuals facing systemic barriers to economic
opportunity.
Our vision of a Home Of Prosperity and Empowerment goes beyond traditional job placement
by preparing participants for sustainable careers and addressing systemic challenges in
underserved neighborhoods. Through our signature workforce development initiatives and
holistic support services, we help participants navigate the challenges of unemployment,
underemployment, and financial instability.
Our employees embody HOPE’s core values—Heart, Opportunity, Purpose-Driven, and
Excellence—by embracing a growth mindset, showing empathy, and remaining deeply
committed to the individuals we serve. We are committed to breaking the cycles of poverty and
exclusion that impact so many in our city.
Position Summary
The HOPE Program is seeking an Employment Coach who will provide one-on-one and group
based support, connecting HOPE program participants to job opportunities, ensuring
placement and continued employment while offering career advancement opportunities that
lead to increased hourly wages. The position receives daily supervision from the Employment
and Retention Manager and reports to the Director of Employment and Business Services. The
Employment Coach is expected to work a minimum of four days from the office across all
HOPE and partner locations and work schedule will include evening and weekend hours.
The Employment Coach will work with program participants to assess their level of job
readiness, understand and guide their career plans, review and finetune their baseline resume,

cover letter and interviewing skills, and assist them in searching for in-person and remote work
to connect them to jobs that are aligned with their career plan.
Key Responsibilities
● Build relationships and manage a caseload of up to 150 program participants and
alumni annually, ensuring that 80% of them secure employment within 90 days after
program completion for first time placement and within 30 days for re-placements. This
equates to 10 job placements per month. Report progress towards goals and outcomes
on a weekly basis.
● Ensure a minimum 85% 90-day retention rate, 75%180-day retention rate, and a 65%
365-day retention rate, by maintaining regular contact with participants, assessing job
satisfaction, performance and sustainability of the job, providing consistent coaching,
and partner with other HOPE staff to make referrals for other support services as
needed. Report progress towards goals and outcomes on a weekly basis.
● Through the use of a holistic, student-centered approach, provide consistent and high
quality employment-focused group based and one-on-one engagements and services
to ensure that students are qualified candidates for the job opportunities that they seek.
More specifically,
○ Develop an engaged coaching relationship with participants.
○ Partner with participants on their short and long term career goals and provide
guidance in understanding their potential career pathways.
○ Perform job readiness assessments and co-develop coaching plans that will
address barriers to employment.
○ Ensure all students have a complete and updated employment portfolio,
including resumes, cover letters, career profile, and references.
○ Support in tailoring materials and practicing for interviews for open positions and
ensure they are equipped for self-directed search.
○ Screen for HOPE-developed internships and job opportunities with trusted
employers.
○ Maintain communication with students regarding applications, interviews, hiring,
new hire follow-up, and documentation.
○ Secure proof of employment for new hires as well as for capturing retention
milestones, either directly from program graduates or from the employer partner.
○ Develop and facilitate group-based work that includes (peer-to-peer) job search
and applications activities, interview preparation, networking events, hiring
events, panel discussions and other sessions and events that among others
include employer partners or provide participants and alumni with valuable
resources that support job placement and retention.
○ Coordinate activities designed to help graduates retain jobs and develop new
skills to advance in their careers, including facilitating discussions on topics

such as: retention incentives, conflict management, dealing with difficult
employees/employers, employee rights, and financial planning.
○ Make career advancement training opportunities available that eventually will
lead to increased hourly wages and salaries.
○ Conduct outreach to engage graduates for participation in day-time, evening,
and weekend workshops, groups sessions, and events.
○ Engage program alumni as ambassadors for The HOPE Program and as
contributors for providing services and facilitating events and activities.
● Support the Business Development Managers with identifying and stewarding employer
partner relationships.
● Enter all required data into the Salesforce database and document activities in a timely
manner to include employment and retention verification documentation, case notes, up
to date participant contact, demographic, and other profile data,
● Participate in case conferencing with other employment and program staff
● Document participant and employer feedback and testimonials.
● Support a culture of HOPE for Life where participants remain engaged with The HOPE
Program and pay it forward when they can.
● Perform other duties as assigned.
Minimum Qualifications
The following are the ideal qualifications for this position. A successful candidate will possess a
compelling combination of strengths in some areas and the self-awareness to identify areas
where they are eager to learn and grow.
● At least two years of case management or workforce development experience.
● Demonstrated ability to support clients in meeting their personal goals (this position is
measured against placement rate).
● Ability to adapt and course correct with focus on meeting goals and outcomes.
● Excellent oral and written organizational and communication skills.
● Experience documenting interactions with clients within a 48 hour period and using a
CRM (HOPE uses Salesforce).
● Google Suite, Zoom and Internet research proficiency.
● Ability to build rapport with a wide range of clients and practice client-centered
counseling.
● Must be a strong team player who works well independently.
● Problem solver, flexible and adaptable.
● Experience in developing processes is preferred.
Work Environment

● This is a hybrid position working at least 4 days per week at HOPE and partner
locations and work schedule will include evening and weekend hours.
● Work hours for this position may be subject to change based on organizational needs.
Employees may be required to adjust their schedules, including working outside of
standard business hours, as necessary to fulfill the responsibilities of the role.
● Employees serve as ambassadors of The HOPE Program and may be called upon to
represent the organization at community events, partner meetings, public forums, and
other external engagements, helping to advance our mission and strengthen
relationships with stakeholders, including employers and community partners.
Salary and Benefits
The annual salary range for this position is $50,000 to $60,000, and is dependent upon
experience. HOPE provides a full package of benefits including healthcare,vision and dental
insurance, retirement plan, competitive vacation (plus half-day Fridays during July and August),
and 12 paid holidays.

To apply for this position please apply HERE.

The HOPE Program is an equal opportunity employer.