Program Assistant

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and is guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES

• Disseminates information to prospective members about workforce development program offerings by following department/program established procedures.
• Distributes program services program information throughout the community. Including travel to events and other various locations across the Bronx.
• Assist in outreach, intake, orientation, and case management of participants.
• Help collect, enter, update and report data for performance-based contracts.
• Support program staff in assigned task and projects to accomplish program, department, and agency goals.
• Maintain office efficiency by planning and implementing office systems, layout, and equipment procurement, maintain and replenish inventory, checking stock to determine inventory levels, and anticipate needed supplies.
• Place purchase orders for supplies, equipment, and food.
• Perform other related duties as required and/or assigned.

QUALIFICATIONS

• High School Diploma or HSE required and 2 years of experience working as a Program Assistant preferred.
• Engaging “consumer service” personality and detailed orientated skills are essential
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources is a plus.
• Friendly, professional demeanor both in person and over the telephone.
• Excellent communication skills, well-organized, and motivated.
• Enthusiasm and respect for working with low-income adult population.
• Knowledge of Salesforce database is a plus.
• Digital outreach background is a plus
• Dresses in a manner appropriate to the position.
• Provide clerical support by answering the telephone, photocopying, word processing, scoring test cards, preparing mailings and other duties as assigned.
• Bi-lingual fluency and literacy in Spanish preferred

PHYSICAL REQUIREMENTS

BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with  federal, state and local laws,  does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.