IT Technician
Part-time
Settlement Housing Fund, Inc:
Description
This organization is seeking for an experienced IT Technician to join our growing organization. From day one, the candidate will have an immediate impact on the day-to-day efficiency of our IT operations and an ongoing impact on our overall growth.
Job Duties include
- Be the reference point for all IT-related queries on the user level, responding to user needs promptly.
- Install, configure, and support workstation software, hardware, printers, and phones to ensure usability.
- Troubleshooting hardware and software issues.
- Ensure electrical safety standards are met.
- Repairing or replacing damaged software.
- Implement applications and software upgrades, as well as performance troubleshooting.
- Train employees on both software and hardware, troubleshoot and provide technical support when needed.
- Establishing good relationships with all departments and colleagues.
- Managing technical documentation.
- Process all LMS invoices.
- Track and complete service requests using IT ticketing system.
- Track inventory and perform Annual Inventory across all the programs.
- Point person for phone service providers: Verizon and Cablevision.
- Identify and suggest possible improvements on procedures.
- Aid IT consultants in conceptualizing and rolling out updates and upgrades.
QUALIFICATIONS & EXPERIENCE:
- Associate’s degree in computer science or related field
- 2+ years’ of experience in computer networks, user support and systems maintenance
- Experience with or knowledge of operating systems; current equipment and technologies
- Excellent written and verbal communication skills
- Advanced computer skills and detail-oriented
- Tech savvy with working knowledge of office automation products, and remote control
- Customer oriented and cool tempered
- Excellent interpersonal skills
- Excellent problem-solving skills
- Ability to keep company passwords and information confidential
- Strong Time management skills
- Professional certifications in CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate or Cisco Certified Network Associate (CCNA)
Preferred Qualifications
- Bachelor’s degree in computer science or related field
- Microsoft Certified: Azure Solutions Architect Expert
- CompTIA Cloud+
Physical Demands:
- The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk & hear.
- The ability to frequently sit and reach with hands and arms.
- The ability to occasionally lift and/or move up to 20 pounds.
Salary
$35.00 – $40.00 per hour