Contact Center Ride Success Agent
Full-time
Ride Health
Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes.
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Description
Position Summary: Our Ride Success Agents handle all inbound calls from passengers, transportation providers, clients and may also assist with:
- Scheduling transportation needs for passengers and managed clients
- Transportation provider assistance calls
- Outbound calls to passengers, managed client contacts, attending facilities
- Chat monitoring and response
- Ticket monitoring and response
Our Ride Success Agents use our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Zendesk (task management) to successfully complete trip requests.
This is a fully remote position where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people.
Responsibilities:
- Communicate with Transportation Providers to schedule and recover rides with unique needs.
- Communicate with passengers and managed clients to schedule trips
- Monitor internal communications channels to identify and assist with escalated service opportunities.
- Monitor chats from passengers and managed clients to identify transportation needs and/or escalated service opportunities
Qualifications:
- High School Diploma, or equivalent
- Contact center, call center, or tech support experience required
- Fluency with standard business tools, like Microsoft Office, Google Apps, and software-based telephone systems
- Attention to detail
- Excellent written and spoken communication skills
- Creativity and ability to think outside the box
- Willingness and ability to work on and support a remote team environment
- A sense of humor and positive attitude
Salary: $16-18.00/hr