Contact Center Ride Success Agent

Remote
Full-time
This job has been expired
Description

Position Summary: Our Ride Success Agents handle all inbound calls from passengers, transportation providers, clients and may also assist with:

  • Scheduling transportation needs for passengers and managed clients
  • Transportation provider assistance calls
  • Outbound calls to passengers, managed client contacts, attending facilities
  • Chat monitoring and response
  • Ticket monitoring and response

Our Ride Success Agents use our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Zendesk (task management) to successfully complete trip requests.

This is a fully remote position where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people.

Responsibilities:

  • Communicate with Transportation Providers to schedule and recover rides with unique needs.
  • Communicate with passengers and managed clients to schedule trips
  • Monitor internal communications channels to identify and assist with escalated service opportunities.
  • Monitor chats from passengers and managed clients to identify transportation needs and/or escalated service opportunities

Qualifications:

  • High School Diploma, or equivalent
  • Contact center, call center, or tech support experience required
  • Fluency with standard business tools, like Microsoft Office, Google Apps, and software-based telephone systems
  • Attention to detail
  • Excellent written and spoken communication skills
  • Creativity and ability to think outside the box
  • Willingness and ability to work on and support a remote team environment
  • A sense of humor and positive attitude

Salary: $16-18.00/hr