Patient Service Rep

Position Summary:

We are currently hiring a Bilingual (Spanish/English) Patient Services Representative (PSR) to join our El Nuevo San Juan Health Center located in Bronx, NY. The Patient Service Presentative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns.

Applicants must have availability to commit to a schedule of 40 hours per week, Monday through Saturday 8:00am to 5:00pm and one late night 10:00am to 7 pm. 

Minimum Qualifications:

• High School Diploma required.  
• Bilingual Spanish/English required.
• Strong communication and interpersonal skills.
• Proficiency with computers and Microsoft Office.
• Ability to multi-task.
• Understanding of phone etiquette and standard office procedures.   

Key Duties:

• Greets patients and identifies their needs.
• Verifies insurance information through insurance company via phone and/or through managed care plan websites. 
• Answers incoming calls and takes messages for providers.
• Registers and enrolls patients, checks demographic information, updates information as needed.
• Schedules appointments and takes calls for patients who seek to speak with a provider.
• Helps to maintain charts and provides administrative support to the department.
• Provides outstanding customer service. 

Compensation: Minimum $16.50 per hour; Maximum $16.50 per hour

About Urban Health Plan:

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 40 years ago. That tradition continues today by promoting excellence in everything that we do. 

Benefits Include:

• Fully funded Health Insurance for yourself
• 73.5% funded Health Insurance for your family
• Dental Insurance
• $50,000 term life Insurance
• 401(k) Retirement Savings (including annual UHP Contribution)
• Competitive salary
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.