Senior Case Manager

Bronx, NY
Social work
Full-time
BronxWorks
BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.
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Description

Responsibilities:

  • Support the training and supervision of new and/or junior staff members
  • Maintain familiarity with social services and resources available both on-site and in the community, and facilitate the sharing of these resources and information amongst staff
  • Support scheduling and admin for twice-weekly contracted psychiatric services
  • Oversee program functions in a supervisor’s absence, as assigned
  • Independently manage a caseload
  • Conduct comprehensive intake assessments
  • Conduct regular field visits to engage and build rapport with chronically homeless individuals
  • Work with clients to develop goals and service plans
  • Provide referrals and direct assistance to support clients applying and/or attending appointments for: mental health services, medical care, substance treatment, vital documents, benefits, legal/immigration services, and permanent housing
  • Document all interactions with or on behalf of clients; monitor and document client progress toward service plan goals
  • Coordinate client care with other service providers; attend regular case conferences with clients and other service providers, as required; support program leadership with concerns and inquiries received from other service providers
  • Attend regular supervision sessions with direct supervisor
  • Drive agency vehicle to and from client locations and appointments
  • Perform additional duties as assigned

Qualifications:

  • Bachelor’s degree in social work or a related field of study
  • Four years of related work experience
  • Candidate must have a valid driver’s license which has been held for at least 1 year; in the last 3 years, candidate must have obtained no more than 3 license violation points
  • Ability to engage and build rapport with populations with high support needs
  • Strong oral and written communication skills
  • Detail-oriented and resourceful with strong time management and organizational skills
  • Proficiency in Microsoft Office suite and other standard business technology
  • Bilingual/multilingual preferred, but not required
  • Enrollment/intention to enroll in a related master’s program preferred (MSW, MPP, MPH, MAC etc.)

Salary: $57k annually