Receptionist

Company Description

The mission of CASES is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community.

• We are committed to helping people—regardless of their past choices, present struggles, or future obstacles—to build the capacity and courage to change their lives.

• We tailor our services to each individual’s unique needs, risks, and strengths and believe the most effective programs are evidence-based, family-focused, and trauma-informed.
• We are committed to engaging the community by leveraging partnerships and resources to maximize our clients’ opportunities for success.

Our team:

We recognize that each CASES staff member is critical. We are a team strengthened by our diversity of backgrounds, perspectives, and talents and united by a common purpose.

We are determined to continuously enhance our knowledge and skills, evaluate our results, and learn from our successes and failures.

Our impact on the community:

We believe public safety is best protected through alternatives to incarceration that combine accountability and support with empowerment and opportunity.

We are committed—through continuous innovation and the strategic disruption of ineffective responses to crime, addiction, and mental illness—to creating solutions for some of the city’s most difficult public safety and public health challenges.

All applicants must comply with CASES/NYC’s vaccination policy. Individuals selected for employment cannot begin working until they provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine) or submit and gain approval for a Medical or Religious Exemption. Individuals approved for exemption must submit weekly PCR test results.

We believe that in-person operations are the best way to serve our clients, both directly and through essential operational support. ​This job requires work in our offices and/or the community.

Reports to: Borough Director/ Team Leader

Job Description

• Greet clients and all visitors to the program and ascertain purpose of visit
• Answer and screens incoming calls in a professional manner while providing assistance and obtaining accurate information
• Monitor the waiting room to ensure the health and safety of clients and staff is maintained 
• Provide administrative and clerical support to staff as instructed by Program Associate
• Open, sort and distribute mail
• Provide triage support and direct assistance to program participants as needed
• May perform data entry for Court Programs into the database as needed, ensuring accuracy, as instructed by the Program Associate
• Create organizational spreadsheet, charts, or other documents to help ensure efficient coverage across programs.
• Provide culturally competence services in accordance with CASES policies and procedures
• Any other duties as required by supervisory and executive staff
• Open, sort and distribute mail
• Provide triage support and direct assistance to program participants as needed
• May perform data entry for Court Programs into the database as needed, ensuring accuracy, as instructed by the Program Associate
• Create organizational spreadsheet, charts, or other documents to help ensure efficient coverage across programs.

Qualifications

• High school diploma with 3 years related work experience or bachelor’s degree
• Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with consumers and family members, government agencies, and agency staff;
• Excellent diplomacy, poise and social skills to deal with clients facing a range of problems including serious mental illness, substance abuse, arrest and incarceration, crisis and stress;
• Ability to be organized and to operate with purpose, urgency, and accuracy in a fast-paced deadline-driven environment
• Demonstrated proficiency in MS Office Suite 
• Spanish speaking is a plus
• Candidates with lived experience and/or previous criminal justice involvement are strongly encouraged to apply

Additional Information

Application Details

• Please submit a cover letter and resume
• Only applicants selected for interviews will be contacted.

Pay & Benefits 

• This is a full-time non-exempt role – Salary- $22 Hourly
• As a full-time employee of CASES, you will receive our comprehensive list of benefit programs, which you can review on our website’s career page.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal justice system. Your information will be kept confidential according to EEO guidelines.