Case Manager, NCS Scholars: LIC

NYC
Social work
Full-time
Neighborhood Coalition for Shelter
NCS serves New Yorkers who are struggling with homelessness, often compounded by mental illness or substance use. Established in 1982 by faith and community leaders on Manhattan’s Upper East Side, NCS was founded on the premise that homelessness is the responsibility of the entire community. Today, NCS offers an array of housing and comprehensive services, including counseling, substance abuse treatment, vocational and educational programs, and employment support. NCS also provides education to the community to enhance public awareness and understanding and participates in coalitions working with government agencies and policymakers to address homelessness. With its partners in the community, NCS’s dedicated board, staff and volunteers powerfully demonstrate what neighbors can do to reduce, prevent and ultimately end homelessness.
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Description

Positions Summary: The Case Manager (CM) engages with residents to provide supportive counseling and case management at NCS Scholars: LIC.

Responsibilities:

  • Liaise with campus staff to ensure adequate coordination of services for residents.

  • Conduct a comprehensive In-Take assessment for all new residents and review the agency’s policies and procedures with them. Develop service plans for all new tenants within 30 days of their arrival.

  • Maintain concise and accurate residents’ files including current case notes and information about each resident’s progress with their service plan with an understanding of the confidentiality issues that surround these files.

  • Provide residents with necessary referrals to resources that will help them navigate obstacles that can derail progress toward degree or credential. This includes, but is not limited to entitlements, medical, mental health, academic, vocational and/or employment resources.

  • Coordinate and run special events for the residents, as required.

  • Participate in case conferences, staff meetings and training sessions and represent the agency at assigned meetings and conferences.

  • Provide monthly statistical reports on time and accurately.

  • Work collaboratively with the Resident Aide to ensure residents adhere to program rules and policies and address concerns that may arise.

  • Work cooperatively with staff at all levels and with external partners to ensure quality service provision and the development and improvement of team performance.

  • Hours may include evening/ late nights depending on program needs.

  • Other duties as assigned.

Qualifications:

  • Requires a Bachelor’s Degree (Masters preferred) in social work, psychology, or other acceptable equivalent

  • Demonstrated experience working with a diverse student population that has challenges with, but not limited to, mental health, substance use, HIV education, A strong and deep understanding of the developmental needs of a student population, sensitivity to ethnic and cultural diversity and LGBTQ+ identity, and knowledge of and commitment to working from a strength-based, student-development perspective.

  • Excellent written and verbal communication skills.

  • Strong computer skills required specifically knowledge of AWARDS and Microsoft Office.

  • Bi-lingual (Spanish) a plus.

Salary: $42-50k annually