Resident Services Specialist
Full-time
Phipps Neighborhoods
Phipps Neighborhoods helps children, youth, and families in low-income communities rise above poverty. We work in South Bronx neighborhoods where we can address the greatest barriers to lasting success through education and career programs, and access to community resources.
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Description
Position Summary: Provide one on one support to the residents of Far Rockaway who require guidance and support for matters related to: Housing, Education, Employment, Benefits, Financial, and connecting residents to community resources.
Responsibilities:
- Attend Case Conference Meetings with supervisor to review case files.
- Meet with client’s one on one to: pre-screen, assess, conduct intake, service plan, then goals in order to accomplish outcomes required clients.
- Support clients who may need assistance with rent arrears, by applying for one shot deals or other federal emergency funds.
- Assist residents with preparation of recertification packages & supporting documentation.
- Attend Community Resources Division Meetings, All Staff Meetings.
- Complete Universal Intake, and enter all existing and new clients into Salesforce data base system.
- Participate in monthly: Community Planning Board and Local Precinct Council Meetings.
- Meet monthly with Property Management in order to ensure both organizations are working as a team to resolve resident concerns.
- Share updates related to Agency Resource Manual on a monthly basis.
- Conduct surveys of the needs of the families.
- Organizes activities and works directly with residents in group or individual settings.
- Recruits residents for programs; provides individual or group service to families.
- Provides leadership support for residents; guides participants in development, recreation, education, workforce, and other activities.
- Provides direct services’ to children and families through counseling and referrals. Develop service plans.
- Maintains liaison with cooperating local service providers, neighborhood schools, and other community based organizations.
- Performs other duties deemed necessary by Director or Deputy Executive Director of Community & Economic Empowerment.
Qualifications:
- Minimum Associates in human service, sociology, psychology, or related field or two years or more experience
- Client engagement with regards to Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.
- A Bachelor’s degree preferred
- Bilingual in Spanish.
Salary: $50k-55k annually