Resident Engagement Advocate

Bronx, NY
Social work
Full-time
New Settlement Apartments
A pioneering not-for-profit affordable housing developer and community programs initiator in New York City, Settlement Housing Fund, Inc. has worked since 1969 to create more than 8,700 apartments through 64 affordable rental and homeownership development projects. Settlement Housing Fund presently owns and maintains 36 buildings containing 1,979 apartments in various locations, with concentrations of housing and programs in the Mt. Eden section of the Bronx, Crown Heights, Brooklyn, the Two Bridges neighborhood on the Lower East Side, as well as at other sites throughout Manhattan. We expect that our portfolio will continue to grow. Settlement Housing Fund is equally committed to bringing amenities, programs and services to communities we serve through the development and operation of affordable housing. Settlement Housing Fund is the parent organization of The Crenulated Company, LTD dba New Settlement which was created in 1989 with the acquisition of 14 abandoned buildings from the City of New York. New Se
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Description

JOB SUMMARY: 

The Resident Engagement Advocate will work with a roster of tenants to address barriers related to housing stability. In coordination with each family, the Resident Engagement Advocate will develop goals, provide advocacy, and problem solve issues that impact their leaseholder status. Work in the field is required.

Job Duties include but not limited to:

  • Meets with assigned families on a regularly scheduled basis in their home, in the community, and in the office dependent upon the individual’s/family’s level of need.
  • Ensure completion of ongoing timely case notes recording service delivery; including but not limited to assessments, intakes, goals, referrals, etc.
  • Identify service needs and appropriate intervention(s) to assist the family with desired outcome, including entitlements, arrears recovery/support, and other.
  • Provide direct supportive counseling, advocacy, and/or outreach services.
  • Provide information and referral services to residents as needed or as specified as goals.
  • Serves as a liaison with property manager, various social service agencies, schools, and health care providers in the interest of the tenants.
  • Advocates for and assists families in the negotiation of the service delivery system, to ensure receipt of entitlements and maintenance of permanent housing.
  • Attends appointments as needed with families to ensure all issues are addressed.
  • Participates in weekly staff meeting and client conferences as needed.
  • Perform other duties as reasonably requested.

Qualifications:

  • 2 or more years’ experience working with families experiencing homelessness, or housing insecurity.
  • Experience with general case management functions, assessment, and advocacy skills.
  • Knowledge of various city social service agencies and community-based organizations related to housing and homelessness.
  • Bilingual a plus but not a requirement.
  • Ability to work Monday through Friday, 9am- 5pm, with an unpaid hour for lunch in a remote and on site setting
  • Ability to relate to persons of diverse backgrounds.
  • Commitment to providing affordable housing for low-to-moderate income population.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

  • The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
  • The ability to frequently sit and reach with hands and arms.
  • The ability to occasionally lift and/or move up to 20 pounds.

Compensation: $50,000-55,000