Program Coordinator

Program Specific Responsibilities

• Participates in all related FTC’s and case practice policies and procedures are being implemented and adhered to
• Schedules all conferences within the appropriate time envelope or in line with related circumstances
• Submit internal progress reports on a monthly basis, or more frequently as required.
• Models and trains staff in conference facilitation skills so that they are strengthened over time
• Insure that all conferences are substantive and genuinely helpful to the staff and to the clients
• Reviews and ensures proper documentation in Contact Grids, PROMIS, Connections and offline documentation, including the listing of contacts, progress notes, Family Assessment and Service Plans and Family Team Conferences.
• Joins or represents the Director on meetings of relevance to the department’s work (ACS, OCFS, COFCCA).
• Complete training for FTC Facilitation and ACS training requirements
•  Identify, evaluate and address any and all safety and risk concerns during conferences.
• Complete timely documentation in agency databases
• Develop working knowledge of all current FTC standards and policies
•  Collect statistical data on FTCs, compile and present reports on a monthly basis.
• Present FTC data and share information at inter and intra agency meetings
• Monitor outcomes related to identifying performance trends, best practice and areas of improvement
• familiarize new staff, as needed, with various FTC and program compliance mandates
• Conduct pre and post FTC briefing of case with case planner and their supervisor.
•  participate in team meeting, training and program planning
• Attends trainings to improve skills and strengthen practice.
• Maintain availability and access for staff to consult when they are in the field.
• Develop regular communication with related collaterals; act as liaison with funding source (ACS)
• Facilitate groups as needed.
• Supports staff program orientation and onboarding
• Carries cases as needed during staff shortage.
• Perform additional duties as assigned by manager.

General Responsibilities

• Collect statistical information from CARES, other required databases to write and complete reports
• Collect information directly from staff and program supervisors necessary to compile required reports
• Extract data from CARES and other data sources to identify important trends and problems
• Present data findings in inter-agency and internal meetings
• Track Program assets in Asset Panda or another database program
• Monitor staff remote productivity performance on Teramind.
• Participate in Program Fiscal Meetings.
• Prepare weekly reports as required
• Participate in other agency initiatives as assigned.
• Oversee the implementation of the ETO system for program
• Perform additional duties as assigned Job Title: Program Coordinator Grade: N/A Department: Homelessness Prevention Program: Homebase Site: 1130 Grand Concourse/630 Jackson Work Hours: 35/week Supervisor: Program Director.

Qualifications

• Bachelor degree in in social work or another related field of study preferred.
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required

Physical Requirements

• Full vaccination against COVID-19 is required.
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.