YouthBuild Retention Associate

The HOPE Program
Description

Background

The HOPE Program is a leader among New York City job training providers, upskilling adult
jobseekers (ages 18 – 70) for a broad range of sectors, including a focus on green construction,
maintenance, infrastructure and related careers. We work with individuals facing deep
structural barriers to employment, including histories with the criminal legal system, current
and/or past homelessness, substance abuse disorders, low educational attainment and more.
Our comprehensive approach includes classroom training, industry-recognized certifications,
digital literacy and access, financial literacy and access, mental health support, case
management, paid job training, and our signature “HOPE for Life” approach, which provides a
vital community of support throughout the lives of HOPE graduates’ careers. With measurable
outcomes among the strongest in the industry, HOPE’s impact sits at the intersection of
COVID-19 recovery, racial justice, and building a more equitable future for New York City. Our
work is best described in the words of our graduates, such as Ramon.

The Position

HOPE is seeking a YouthBuild Retention Associate who will manage a caseload of graduates
from YouthBuild, a proven, nationally delivered work readiness program for young adults ages
18 – 24 that offers hands-on construction and horticulture training in the local community while
participants build leadership skills and earn their high school equivalency. The YouthBuild
Retention Associate is also responsible for helping participants achieve positive education and
employment outcomes. The position reports to the Alumni Support Manager. This is a hybrid
position, working out of HOPE’s South Bronx location at 1360 Garrison Avenue twice weekly.

Responsibilities

● Participate in YouthBuild technical assistance trainings and other grant-related
meetings.
● Serve as an integral part of the Wellness Team by leading HOPE’s job retention initiative
and support lifelong engagement. Work to achieve or exceed HOPE’s retention goals.
● Maintain a consistent, persistent outreach process to ensure all program completers are
progressing toward job retention of 90 days and 1 year.
● Cultivate positive, ongoing relationships with graduates while engaging in scheduled
daily and weekly outreach to assess job satisfaction, performance and sustainability of
the job. Provide consistent coaching to graduates and partner with HOPE staff to make
referrals for other support services as needed.
● Engage graduates who transition from their jobs and assess for possible
re-engagement.
● Collect required documentation and provide graduates with retention incentives,
according to schedule. Enter all required data into Salesforce database and document
activities via case notes in a timely manner.
● Work closely with HOPE’s Government Grants Administrator to ensure necessary
documentation is collected from graduates to satisfy funder requirements.
● Immediately communicate and collaborate with other teams (i.e. Employment) to
address potential retention risks with graduates.
● Coordinate activities designed to help graduates retain jobs and develop new skills to
advance in their careers.
● Outreach to and engage graduates for participation in evening events; facilitate
discussions on topics such as: retention incentives, conflict management, dealing with
difficult employees/employers, employee rights, and financial planning.
● Assist with outreach efforts for annual events such as the awards ceremony and holiday
dinner.
● Identify and implement career advancement opportunities
● Work collaboratively with HOPE’s Employment Specialists and Business Development
Managers to re-engage graduates in the job search to attain another job.
● Participate in case conferencing with other employment and program staff to:
○ Obtain employment, raises, promotions, benefits, education, and other
retention/advancement data.
○ Verify and update demographic and other relevant profile data.
○ Coordinate graduates’ connection with their Employment Specialist for job
search, case management assistance, or counseling assistance.
● Facilitate informational sessions in classes and Job Club sessions to inform students of
retention services and discuss and mitigate retention risks before they gain
employment.

Minimum Qualifications

● Experience working with economically disadvantaged adults & young adults with
multiple barriers to employment.
● Strong organizational, data analysis and database skills.
● Creative thinking, outreach, and marketing skills.
● Excellent written and oral communication skills.

Salary/Benefits

Salary is dependent upon experience. HOPE provides a full package of benefits including
healthcare and dental insurance, retirement plan, competitive vacation (plus half-day Fridays
during summer which is equal to 7.5 additional vacation days, and 12 paid holidays.

Interested Candidates

Email cover letter, indicating what position you are applying for and where you saw the listing,
and resume to hr@thehopeprogram.org. Resumes unaccompanied by a cover letter will not be
reviewed. No telephone calls, please.

Effective November 1, 2021, HOPE employees are required to provide one-time verification of
vaccination against COVID-19.

The HOPE Program is an equal opportunity employer.