Tech Support — Part-Time Program Associate

Dreamyard Project
Description

DreamYard is currently accepting applications for a part-time Tech Support Program Associate.
We are looking for passionate, experienced individuals with a strong interest in social justice,
youth development and tech support for a unique hybrid opportunity to support the
administrative and teaching artist staff as well as students of DreamYard with their tech and
access needs.

About DreamYard

DreamYard collaborates with young people, families, schools and communities in the Bronx to
build pathways to equity and opportunity through arts and social justice programs. DreamYard’s
In School and Art Center programs help thousands of K-12th grade Bronx young people each
year pursue educational pathways towards higher learning and meaningful careers; it is our
expectation that our youth will develop the tools to become engaged citizens, life-long learners
and the leaders and innovators of the 21st century.

Co-Executive directors Jason Duchin and Tim Lord founded DreamYard in 1994. Over the past
two decades, DreamYard has worked with more than 100 public schools and over 200,000
young people and families. DreamYard has developed a robust educational community in the
Bronx – from its in-school partnerships and launch of the DreamYard Preparatory High School
to its Out of School Programs at the DreamYard Art Center in the Morrisania neighborhood of
the Bronx, the development of the Bx Start Gaming and Entrepreneurship Center in the north
Bronx and the launch of our Creative Career Pathways work-based learning internship
programs in 2018. DreamYard is focused entirely in the Bronx, a borough that possesses
incredible cultural, human and economic assets.

The Position

This is a part-time position reporting to the DreamYard Office Manager and supporting the
program teams. The Tech Support Coordinator will have the support and guidance of
DreamYard’s long-time Tech Consultant (who has built DreamYard’s existing systems and will
still be on staff). The Coordinator will be asked to be in person at the DreamYard Art Center 20
hours per week (the exact schedule to be worked out) to support and manage tech systems,
distribution, upkeep and management.

Qualifications

● Expertise in tech support exhibited through an educational degree and/or professional
experience;
● Experience managing and configuring a variety of computers, with a focus on Macs;
● Experience with tech support systems, such as a “ticketing” system;
● Experience with networks and network troubleshooting;
● Strong organizational skills;
● Strong interpersonal skills;
● A strong interest in education and working with young people;
● An interest in digital equity;

Responsibilities

● Support DreamYard Tech Consultant in designing and managing systems for all of
DreamYard’s technology needs, including administrative and programmatic;
● Help establish the procedures necessary to support the organization, such as
onboarding, security, updates and patches, and change management;
● Under the guidance of the Tech Consultant, identify, set up and manage all software and
subscription-based tools for the organization (Google Apps, Microsoft Office, Adobe
Suite, Zoom, computer backup services, etc.)
● Ensure all technology systems and hardware are up to date including regular
maintenance and troubleshooting for devices, as well as keeping a technology inventory
● Organize and manage tech storage and lending in multiple locations
● Help the Tech Consultant to develop the organization’s comprehensive IT strategy,
including creation of project plans, time schedules, equipment and cost estimates for
short- medium- and long-term application
● Maintain the organization’s IT infrastructure including on-site wi-fi network at various
locations
● Work with HR, Operations and Finance departments to ensure information security
within all communications and record keeping
● Provide computer hardware training, support and troubleshooting, including PC and Mac
operating systems to staff as needed
Professional Development
● Participating in DY’s annual staff retreat;
● Participating in DY professional development;
● Actively pursuing individualized professional development through coaching;
● Actively contributing to the professional development of the community by sharing
expertise and knowledge both formally and informally (e.g. leading a department
meeting).

Competencies

The ideal Tech Support Program Associate is:

● Creative. Brings innovation, passion and past experience to create a vibrant community.
● Entrepreneurial. Willing to support community members through their unique and
relevant ventures.
● Collaborative. Flexible and open to others’ ideas and knowledge; proactive, direct and
sensitive communicator.
● Mission-driven. Aligned with DY’s mission for youth development and school and
community reform.
● Professional. Punctual to all DY commitments. Completes tasks within the time
allotted and pro-actively communicates challenges that may impact accomplishing
duties. Abides by DY norms (e.g. dress code).

To Apply

Please submit a resume, and cover letter, to the link below
https://app.trinethire.com/companies/32874-dreamyard-project-inc/jobs/56231-tech-supportprogram-associate
or to:
Jason Duchin (jduchin@dreamyard.com) and Michelle Burgher (mburgher@dreamyard.com)

About DreamYard

DreamYard offers competitive salaries, an excellent benefits package, and generous paid time
off; starting salary for this position is commensurate with experience and with similar positions
Citywide.

DreamYard is an Equal Opportunity Employer committed to the principles of arts education,
educational reform and social justice, and fashions its programs to specifically address the
needs of urban communities that are typically underrepresented because of race, sex, ethnicity,
and socioeconomic status. Accordingly, we welcome and encourage applications from a diverse
range of individuals.

Bronx based and Spanish-speaking applicants are strongly encouraged to
apply. DreamYard Project, Inc. employs without regard to race, sex, sexual orientation, religion,
national origin, age, disability, or any other attribute not related to superior performance.

COVID19 Protocol:
Please note that proof of vaccinations will be required as a DreamYard COVID 19 health and
safety protocol.

Disclaimer:
Job duties and requirements are ever changing based on the demands of the client, industry
and company. This job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities, but is an overall picture of job requirements, that is subject to
modification at the company’s discretion.