Director of Operations and Security

Neighborhood Association for Inter-Cultural Affairs


The Operations and Security Director works in cooperation and in conjunction with the Site Director and the Director of Social Services.  The position ensures the overall operational, safety, and maintenance of the facility. In addition, must cross train the Operations and Security Teams to understand job functions within their designated units.


The Operations and Security Director is responsible for, but not limited to:


  • Provide the operational supervision of other Directors
  • Provide supervision of facility staff, other assigned programs staff, and oversee external vendors
  • Cooperate with Site Director to ensure goals are met according to contractual obligations
  • Cooperate with senior management for initial/renewal programmatic reports and/or proposals
  • Coordinate inventory procurement, control and expenditures procedures
  • Coordinate and ensure the implementation of all Occupational  Safety and Health Administration (OSHA), DHS, OTDA regulations and guidelines, including Universal Precautions Policies and Procedures
  • Identify and ensure adequate and appropriate resources are assigned to program/projects to ensure the program/project design is controlled, and goals are achieved
  • Provide 24/7 crisis intervention regarding all aspects of operations-related systems
  • Develop operations goals and objectives, and  procedures, and implementing changes to existing standards and procedures
  • Design preventative/scheduled operations activities
  • Manage the collection, presentation, and reporting of operations data
  • Maintaining, revising, and updating operations logs, records, and forms
  • Managing  the facilities inventory and material and supply needs, and overseeing  the purchasing process
  • Preparing and negotiating service contracts and lease provisions
  • Interfacing with labor entities to ensure positive labor relations
  • Soliciting bids for all operations-related work by vendors
  • Overseeing the internal and external operations-related systems, tests, and inspections
  • Performing monthly walk-through to inspect operations at all facilities, including all major building systems
  • Ensuring the proper management of the internal work order and ticketing systems
  • Ensuring regulatory compliance and that all required licenses and certificates from the Fire Department, Buildings Department, Department of Health, and all other pertinent city and state agencies are current and valid
  • Securing licenses needed to operate the facilities legally and safely, and ensuring that all operations staff members maintains their licenses and certifications
  • Coordinating and certifying the implementation of all city, state, and federal building codes and industry standards, including Occupational Safety and Health Administration (OSHA) and Universal Precautions Policies and Procedures
  • Recruiting, supervising, monitoring, and evaluating directors, managers, and supervisors to ensure they successfully perform routine daily, weekly, and periodic tasks
  • Establishing and implementing schedules and work assignments for directors, managers, and supervisors
  • Training and coaching directors, managers, and supervisors in supervision, task management, resource management, planning, etc.
  • Supervising other operations staff members when needed
  • Maintaining awareness of new trends and developments in the fields of safety, residential management, maintenance, food service, and housekeeping, and incorporating new developments into the facilities as appropriate
  • Conducting, attending, and participating in facility and professional group meetings in order to maintain and improve professional competence
  • Maintaining ongoing communication with social services concerning operational issues
  • Working diplomatically to solve problems in the facilities
  • Maintaining professional appearance and behavior
  • Producing, weekly, monthly, quarterly, and annual progress reports
  • Address community groups, residents and staff members to explain available services
  • Attend staff meetings, serve on committees as required and is culturally and linguistically competent
  • Attend professional meetings, educational conferences, and in-service trainings in order to maintain and improve professional competence
  • Attending meetings of community groups, and government agencies to explain available services and facilities operations


  • Developing departmental goals and objectives, and policies and procedures, and implementing changes to existing standards, policies, and procedures
  •  Provides direct supervision of security personnel
  •  Managing the collection, presentation, and reporting of data regarding all activities related to safety and/or infractions
  •  Responsible for reporting incidents, infractions, etc
  •  Responsible for all record keeping such as, updated logs and accurate record of all safety, security infractions, incidents, etc
  •  Coordinate security plans with senior management, attends to visitors, residents, and the community in general
  •  Calls to Police and/or fire department in cases of emergency, such as fire or presence of unauthorized persons
  •  Coordinates schedule of personnel to ensure appropriate coverage
  •  Provide and assist with coverage as required to ensure overall safety & security of staff, residents, and visitors
  •  Responds to staff requests for assistance
  •  Attend professional meetings, educational conferences, and in-service trainings in order to maintain and improve professional competence
  •  Provide coverage for other areas as directed/needed

Personal and Professional Qualifications:

  • 5-7 years facilities management experience, preferably in a residential facility
  •  Baccalaureate degree preferred in facilities management, business administration, or related field
  •  NYS Security License
  •  Fire Safety Certification
  •  Occupational Safety and Health Administration (OSHA) Certification preferred
  •  NY Valid Driver License, if authorized to drive agency vehicle
  •   Knowledge of operating related equipment, tools, and materials used in the facility
  •   Knowledge of city, state, and federal building codes and industry standard
  •  Proficiency in software applications, including word processing, spreadsheets, and databases
  •  Commitment to the mission of the NAICA, Inc.
  •  Proven ability to work collaboratively well with diverse groups
  •  Proven ability to handle multiple tasks effectively under pressure
  •  Strong organizational skills, detail-oriented, and efficient
  •  Maturity, integrity, and sound judgment