Director of Human Resources and Volunteer Services

Neighborhood Coalition for Shelter
NCS serves New Yorkers who are struggling with homelessness, often compounded by mental illness or substance use. Established in 1982 by faith and community leaders on Manhattan’s Upper East Side, NCS was founded on the premise that homelessness is the responsibility of the entire community. Today, NCS offers an array of housing and comprehensive services, including counseling, substance abuse treatment, vocational and educational programs, and employment support. NCS also provides education to the community to enhance public awareness and understanding and participates in coalitions working with government agencies and policymakers to address homelessness. With its partners in the community, NCS’s dedicated board, staff and volunteers powerfully demonstrate what neighbors can do to reduce, prevent and ultimately end homelessness.
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Position Overview: The Director of Human Resources and Volunteer Services fosters a culture and work environment that is fair, equitable and inclusive and is responsible for all aspects of employee relations including recruitment and screening of applicants; hiring and onboarding new employees; benefits administration; coordinating staff development activities and supervisor/staff counseling; and updating personnel policies and procedures. The incumbent also supports NCS programs by developing volunteer capacity to enhance and expand agency programs and services; managing the recruitment, placement, and training of volunteers; and securing in-kind contributions for use by clients. The role is a full-time exempt role.


  • Foster a culture and work environment that is fair, equitable, and inclusive.

  • Maintain and update job descriptions for all positions within the agency.

  • Maintain personnel files in compliance with applicable legal and funding requirements.

  • Ensure agency is compliant with federal, state and local laws and identify any potential legal issues to ensure that any potential liabilities have been identified and mitigated.

  • Post job openings; review, screen, and interview candidates for all positions prior to making referrals to the next level of the interview process.

  • Coordinate hiring of all new staff members, ensuring that managers complete the appropriate pre-hire paperwork (reference checking, memo of hire).

  • Negotiate new hire salaries ensuring that salaries are consistent with the levels for each position.

  • Oversee staff evaluation process, updating forms as needed including provision of guidance to supervisors on completing evaluations and ensuring evaluations and recommendations are clearly stated.

  • Work with HR Coordinator and labor counsel to update personnel policies and procedures as needed.

  • Manage all aspects of employee relations. Coach supervisors on communication with staff, managing staff performance and addressing disciplinary issues. Review all disciplinary memos with supervisors prior to dissemination.

  • Collaborate with program directors on training and staff development activities.

  • Provide staff with a safe environment to air their workplace concerns and counsel them on how to best handle these concerns.

  • Work with CEO and CFO to review benefits annually prior to renewals and supervise the Human Resources Coordinator in administering the benefits program.

  • Meet with program directors to determine volunteer needs in each program. Update the volunteer opportunities list and post openings as needed.

  • Recruit, interview, and place volunteers and interns in each program based on their skills and interests.

  • Oversee training for volunteers ensuring that staff, volunteer and residents needs are met.

  • Secure, implement, and manage partnerships with corporations, universities, community groups, faith-based organizations and government agencies to build on the existing infrastructure and ensure growth. Collaborate with Development Department staff in stewardship of volunteers.

  • Mobilize volunteers to solicit donations, organize collection drives, coordinate advocacy campaigns, market volunteer-related sponsorship opportunities;

  • Identify and develop volunteer leaders to head teams and activities;

  • Act as a liaison with NCS staff members, volunteer coordinators and other individuals in the community to effectively place volunteers.

  • Organize events to recognize the contributions of volunteers.

  • Act as a representative of NCS in the community and with contract agencies.


  • Bachelor’s Degree in Human Resources or other business-related discipline

  • 5 years or more relevant work experience, ideally with progressive human resources responsibilities

  • Thorough knowledge of employment related laws, regulations and best practices

  • PHR, SPHR, or SHRM certification strongly preferred.

  • Prior experience in a social services environment a plus.

  • Strong interpersonal, written and verbal communication skill

  • Bilingual in Spanish is a plus.

  • Positive and resilient attitude.

Physical Requirement:

  • Regularly required to use near sight vision to operate a computer.
  • Regularly required to use routine office equipment including a computer and a telephone.

Salary: $80,000 -$95,000 per year