Case Manager

Background

The HOPE Program is a leader among New York City job training providers, upskilling adult
jobseekers (ages 18 – 70) for a broad range of sectors, including a focus on green construction,
maintenance, infrastructure and related careers. We work with individuals facing deep
structural barriers to employment, including histories with the criminal legal system, current
and/or past homelessness, substance abuse disorders, low educational attainment and more.
Our comprehensive approach includes classroom training, industry-recognized certifications,
digital literacy and access, financial literacy and access, mental health support, case
management, paid job training, and our signature “HOPE for Life” approach, which provides a
vital community of support throughout the lives of HOPE graduates’ careers. With measurable
outcomes among the strongest in the industry, HOPE’s impact sits at the intersection of
COVID-19 recovery, racial justice, and building a more equitable future for New York City. Our
work is best described in the words of our graduates, such as Ramon.

The Position:

HOPE seeks an experienced professional for a Case Manager to join the Wellness Team. This
position will be responsible for engaging with HOPE’s job training participants in both the
Bronx and Brooklyn locations. Each program cycle varies from 7 weeks to 5 months totaling 24
cycles per year as of FY’23. The Case Manager will report to the Director of Work Wellness and
Alumni Support and provide group and one-on-one support to up to hundreds of participants
across all programs per year. HOPE follows a hybrid work model, with employees reporting to
the office at least twice weekly.

Responsibilities:

● Provide short-term and solution-oriented case management support for hundreds of
participants from Bronx and Brooklyn in both classroom-based and one-on-one
support.
● Engage in real time communications with program staff when they identify social
services as a potential barrier to participant success while in the field. Schedule an
immediate call or meeting with the participant for support.
● Assess participants’ social service needs with the goal of supporting program
completion, job connection outcomes, and long term self-sufficiency.
● Develop and follow individual service plans for participants.
● Maintain and enhance HOPE’s working database of social service partners and
resources in areas, such as public benefits, affordable housing, childcare, pro bono
legal services, basic needs access, etc.
● Cultivate partnerships for social service referrals for students that are warm and
human-centered, recognize the needs of participants and capacity of the provider, and
offer a feedback loop to HOPE.
● Work directly with the Director of Work Wellness and Alumni Support to determine if
there are additional mental health concerns or needs for coordination with the wellness
team and mental health providers.
● Establish individual service plan templates, performance metrics, and success
standards with the Director for effectively serving participants and meeting their
non-programmatic needs for programmatic success. Align these with student files and
Salesforce reporting.
● Share out participant progress on individual service plans and act as an expert of social
service supports for HOPE staff during Client Meeting and other forums.
● Create events and opportunities for partners to share social service resources.
● Identify partners that could be leveraged further alongside the recruitment and
employment and graduate services teams.
● Performs other duties as required or assigned which are reasonably within the scope of
the duties in this job classification.

Minimum Qualifications

Excellent interpersonal and external communications, organizational and admin, and
counseling skills required. Candidates with at least five years experience in social service or
workforce development organization managing caseloads preferred. Licensed Mental Health
Counselors, Licensed Certified Social Workers with SIFI, and Certified Rehabilitation
Counselors are encouraged to apply.

Salary/Benefits

Salary is dependent upon experience. HOPE provides a full package of benefits including
healthcare and dental insurance, retirement plan, competitive vacation (plus half-day Fridays
during summer which is equal to 7.5 additional vacation days), and 12 paid holidays.

Interested Candidates

Email cover letter, indicating what position you are applying for and where you saw the listing,
and resume to hr@thehopeprogram.org. Resumes unaccompanied by a cover letter will not be
reviewed. No telephone calls, please.

HOPE employees are required to provide one-time verification of vaccination against
COVID-19. The HOPE Program is an equal opportunity employer.