Case Manager – Transitional Housing


Position Summary: The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with Win’s contractual requirements with outside Funders.


  • Commit to using evidence-based practices (EBP); Motivational Interviewing (MI), Trauma-Informed Care (TIC), critical time intervention, and boundary setting, to help clients achieve their goals.
  • Conduct an initial assessment of the family within 48 hours of arrival to the residence and complete the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation.
  • Initiate referrals for necessary emergency services.
  • Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart.
  • Ensure CARES data and supporting documents are printed and filed in designated sections in the client’s chart.
  • Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc.
  • Assist clients with transition to assigned residential unit and housekeeping items.
  • Provide comprehensive case management, including crisis intervention, counseling services and other appropriate support
  • Commit to using Evidence Based Practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity to help clients achieve their goals.
  • Develop an Independent Living Plan (ILP) for each client, which will define the client’s goals (in conjunction with the transitional housing income building specialists, housing specialists, child care staff and recreational staff), and track progress against goals, make modifications, and ensure compliance with the ILP.
  • Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals.
  • Ensure that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF).
  • Maintain client data in the Uniform Client Chart.
  • Ensure the CARES data entry and supporting documentation is complete, accurate and current at all times.
  • Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.).
  • Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed.
  • Must track referrals and follow-up each client’s progress.
  • Assess job readiness of clients, utilizing Standardized Assessment tools.
  • Perform timely and accurate input of all required client information in the Uniform Client Chart, ensure compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with the Housing Coordinators to ensure that clients are compliant in seeking permanent housing.
  • Attend shelter meetings, agency-wide meetings, and staff training (on site and off site) as directed by the supervisor.
  • Must work evenings, one Saturday each month, and holidays as scheduled.
  • Prepare all mandated reporting as required by supervisor, contract agency and funding agency.
  • Must conduct client unit inspections and review findings with the client and supervisor.
  • Perform other related duties, as needed.


  • Commitment to Win’s mission, vision, and values.
  • Bachelor’s Degree in social work or related field preferred with two years of relevant experience or an Associate’s Degree and three years of client facing experience.
  • Familiarity with EBP such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity preferred.
  • Familiarity with entitlement systems and procedures preferred.
  • Experience with working with families and the issues of domestic violence and homelessness.
  • Experience with standardized assessment tools preferred.
  • Excellent organizational, written, and verbal communication skills preferred.
  • Ability to work effectively in a team environment.
  • Computer skills and knowledge of CARES a plus.
  • Bilingual – English/Spanish proficiency a plus.

Salary: $24/hr