Branch Manager – Bronx East

Job Summary

As a Branch Manager, you will ensure the branch will meet and exceed customer expectations and will create a customer obsessed culture in the branch. You will direct all aspects of branch operations, grow the deposits and investments of the branch and coach bankers and tellers. You will also be responsible for creating an environment that influences the use of technology to meet the customers’ needs of today and the future. You will collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.

Training Requirements

Successful completion of the Branch Manager training program is a pre-requisite to be considered active in Branch Manager role.

Responsibilities

As a Branch Manager, you will leverage your leadership and communication skills to:

• Act as the standard bearer of Chase and create a world-class customer experience
• Partner with Associate Bankers (legacy Tellers) to make every entrance into the branch a warm and welcome one
• Assist bankers and partners in maintaining customer relationships
• Educate clients on how to use our digital platforms to bank and invest when, where and how they want
• Build partnerships with local businesses to build the brand in the local market area through strong community involvement
• Build relationships by promoting a client/customer centered organization and proactively addressing customer needs
• Create an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
• Address client issues promptly and effectively
• Manage and coach branch employees to engage customers
• Actively identify, coach, develop, motivate, and support employees so that they can provide superior service to every customer
• Work with individual bankers and Associate Bankers (to identify customer needs
• Bring out the best in the branch employees by providing training, coaching, and motivating them to become strong culture carriers and collaborators between all lines of business
• Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
• Drive deposits & investments growth for the branch
• Create branch-specific strategies to grow the business
• Use reporting to identify high potential and at-risk customers
• Leverage and understand the generated Branch Scorecard to identify drivers and strategies to be successful
• Partner with bankers in cultivating new and existing deposits
• Create strong partnerships and work with branch partners, including Financial Advisors, Home Lending and Business Banking, to grow deposits and investments
• Improve revenues and expenses and grow the business, while exceeding customer expectations