Assistant Director of Transitional Employment

The HOPE Program
Description

Background

The HOPE Program is a leader among New York City job training providers, upskilling adult
jobseekers (ages 18 – 70) for a broad range of sectors, including a focus on green construction,
maintenance, infrastructure and related careers. We work with individuals facing deep
structural barriers to employment, including histories with the criminal legal system, current
and/or past homelessness, substance abuse disorders, low educational attainment and more.
Our comprehensive approach includes classroom training, industry-recognized certifications,
digital literacy and access, financial literacy and access, mental health support, case
management, paid job training, and our signature “HOPE for Life” approach, which provides a
vital community of support throughout the lives of HOPE graduates’ careers. With measurable
outcomes among the strongest in the industry, HOPE’s impact sits at the intersection of
COVID-19 recovery, racial justice, and building a more equitable future for New York City. Our
work is best described in the words of our graduates, such as Ramon.

The Position

HOPE is seeking an experienced manager to join our team as Assistant Director of Transitional
Employment. In HOPE’s innovative Transitional Employment model, participants receive paid
on-the-job training in addition to classroom-based training to support job seeking, job
retention, and career advancement. Currently, the Transitional Employment portfolio includes:

● Intervine Training Program, which combines training in green infrastructure,
horticulture, and clean energy with paid work experience creating and maintaining green
spaces
● Intervine Social Enterprise, which provides landscaping services to community
gardens, business improvement districts, and property managers while employing
Intervine program graduates
● NYC CoolRoofs Training Program, which offers green construction-focused training
and paid work experience painting rooftops with a reflective coating to increase building
energy efficiency and reduce the heat island effect in vulnerable neighborhoods

The Assistant Director oversees all aspects of day-to-day operations, including programmatic
planning, contract management, staff supervision, and outcomes management. The Assistant
Director oversees a team of nine staff members, with five direct reports. The position reports to
the Director of Bronx Programs. This is a hybrid position and is based at HOPE’s South Bronx
location.

Responsibilities

Program Management

● Provide day-to-day oversight for approximately five transitional employment classes per
year.
● Collaborate with the Director of Recruitment and Outreach to ensure that messaging to
external partners and potential applicants is on point regarding program benefits,
eligibility criteria and other requirements.
● Ensure program participants meet enrollment and completion goals, in addition to
providing support for placement goals.
● Review program outcomes and innovate new ideas to enhance program delivery based
on student feedback, annual performance goals, and current and anticipated labor
market needs.
● Regularly observe program facilitation to maintain a leadership presence and provide
positive, constructive feedback as well as share best practices across staff members.
● Make sure the classrooms and field work, physical and virtual, are reflective of positive,
adult-learning communities.
Social Enterprise Contract Management
● Support the implementation of new and existing social enterprise contracts in
landscaping and horticulture.
● Ensure that Social Enterprise revenue goals are met by monitoring contracts and
adjusting as needed. Secure additional contracts as needed.
Staff Supervision
● Offer continuous training and oversight for staff to ensure excellence in program delivery
● Create rigorous and quantifiable goals for staff, including 9 full and part-time staff.
● Conduct regular administrative duties for programs, including data management and
quality assurance, payroll management, supply purchases, inventory management,
van/fleet management, etc.

Minimum Qualifications

● At least three years of managing a team of three or more in a performance based
contract environment.
● Demonstrated ability to meet program enrollment and completion goals.
● Clear verbal and written communication. Interpersonal skills in which there is an ability
to build trusting, productive relationships with a wide range of partners and
stakeholders.
● Solution-oriented, flexible, and adaptable.
● Experience in building, documenting and implementing processes.
● Strong digital skill, experience with CRM for reporting preferred.
● Associate degree and/or a 5 years of demonstrated field experience in workforce
development or a related field.

Salary/Benefits

Salary is dependent upon experience. HOPE provides a full package of benefits including
healthcare and dental insurance, retirement plan, competitive vacation (plus half-day Fridays
during summer which is equal to 7.5 additional vacation days, and 12 paid holidays.
Interested Candidates

Email cover letter, indicating what position you are applying for and where you saw the listing,
and resume to hr@thehopeprogram.org. Resumes unaccompanied by a cover letter will not be
reviewed. No telephone calls, please

Effective November 1, 2021, HOPE employees are required to provide one-time verification of
vaccination against COVID-19. HOPE follows a hybrid work model, with employees reporting to
the office at least twice weekly.

The HOPE Program is an equal opportunity employer.